Business Operations Supervisor
About The Position
The Business Operations Supervisor is responsible for leading a team that supports the implementation, configuration, testing, and ongoing maintenance of Affinity programs across internal systems and external client or vendor platforms. This role oversees two primary functions: Calculation Services, supporting premium calculations and related services for Affinity’s credit protection products, and Systems Configuration, supporting internal policy administration system setup and maintenance across all Affinity products. The Supervisor ensures accuracy of system configurations, calculation outputs, and data integrity while delivering a high-quality onboarding and servicing experience. This role provides technical and operational leadership, ensuring alignment across internal stakeholders, external partners, and client or vendor system environments.
Requirements
- Demonstrated leadership experience, including coaching and developing team members.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with operational processes, system implementations, and/or testing environments.
- Strong communication skills with the ability to translate complex technical and calculation concepts for diverse audiences.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Nice To Haves
- Bachelor’s degree or equivalent work experience.
- Knowledge of credit protection products and premium calculation methodologies.
- Experience with policy administration and supporting systems (e.g., VIVA, Stone Eagle, HOA) across multiple product lines.
- Understanding of financial institution operations, lending systems, and vendor integrations.
- Knowledge of compliance requirements and regulatory frameworks.
- Advanced Microsoft Excel skills.
Responsibilities
- Lead, coach, and develop a team supporting systems configuration and calculation services.
- Set clear expectations, manage performance, and support employee development through ongoing feedback and coaching.
- Prioritize and allocate work to ensure timely and accurate delivery of team objectives.
- Foster a collaborative, inclusive, and continuous improvement-focused team environment.
- Oversee end-to-end implementation activities for new and existing programs, including setup, testing, validation, and production readiness.
- Ensure accurate configuration of internal policy administration systems supporting all Affinity products, including premium remittance and claims system alignment.
- Oversee calculation services supporting Affinity’s credit protection products, ensuring accuracy and consistency of premium calculations and outputs.
- Ensure alignment of system setup, data requirements, and calculation logic within client or third-party vendor systems.
- Serve as an escalation point for complex operational, system, or calculation-related issues.
- Ensure delivery of a seamless onboarding experience and ongoing servicing support for clients and distribution partners.
- Maintain effective working relationships with clients, third-party vendors, and internal stakeholders.
- Support resolution of client and partner inquiries related to system setup, calculation logic, and program performance.
- Oversee quality assurance processes related to system setup, testing, and implementation of point-of-sale and supporting programs.
- Ensure calculation accuracy and system configurations meet regulatory requirements and contractual obligations.
- Identify, assess, and mitigate risks related to system configuration, data integrity, and calculation outputs.
- Support internal audits and compliance reviews.
- Partner with Sales, Underwriting, Implementations, Documents, Compliance, IT, and Operations to ensure accurate and timely program implementation.
- Coordinate across teams to manage dependencies and ensure successful delivery of onboarding and system initiatives.
- Act as a liaison between business and technical teams to support system enhancements, calculation updates, and issue resolution.
- Identify opportunities to improve processes, tools, and workflows to increase efficiency and reduce risk.
- Leverage data and reporting to monitor team performance and drive operational improvements.
- Support implementation of new systems, tools, and capabilities aligned to business strategy.
Benefits
- Paid time off
- Leave programs (parental leave, caregiver leave for family members, bereavement and military leave)
- Nine company paid holidays
- Company-funded pension plan
- 401(k) retirement plan with company contribution up to 10 percent of eligible earnings
- Medical, dental, and vision coverage from the first day of employment
- Volunteer paid time off
- Dollar-for-dollar matching gift program for charitable donations
- Associate Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
