Business Operations & Strategy Manager | Reston, VA

Ellucian•Washington, DC

7d•Hybrid

About The Position

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. We are seeking a highly organized, proactive, and tech-savvy Business Operations & Strategy Manager within the Product & Technology organization. This role is pivotal in driving operational excellence, streamlining communication, and leveraging AI tools to enhance productivity and collaboration across teams. The Business Operations & Strategy Manager is a strategic collaborator and trusted advisor to senior leadership, responsible for driving operational excellence, aligning cross-functional initiatives, and enabling executive effectiveness. This role goes beyond traditional administrative support, serving as a key liaison between the executive and internal/external stakeholders. Our teams build and support intelligent platforms that empower institutions to deliver personalized learning, streamline operations, and expand access to education globally. The Business Operations & Strategy Manager will play a key role in supporting leaders who drive this mission forward—connecting strategy, technology, and academic transformation.

Requirements

5+ years of experience supporting senior executives, preferably in a tech or product-driven organization.
Strong proficiency with productivity tools (e.g., Microsoft 365, CoPilot, Concur, etc.)
Exceptional organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working with cross-functional teams and driving operational improvements.

Responsibilities

Manage complex calendars, global travel arrangements, VISAs, and meeting logistics for SVPs and VP.
Prepare and edit correspondence, presentations, and reports.
Coordinate and prioritize incoming requests, ensuring timely follow-up and resolution.
Identify and implement process improvements to enhance team productivity.
Facilitate cross-functional collaboration and communication between departments.
Support project tracking and status updates across multiple initiatives.
Utilize AI tools (e.g., scheduling assistants, document automation, data summarization) to optimize workflows.
Champion the adoption of new technologies that improve executive and team efficiency.
Use AI to synthesize large volumes of information into executive-ready insights.
Automate repetitive operational tasks so your time is spent on strategy, experiment with new AI tools to improve forecasting, planning, and cross-functional alignment.
Own cross-functional initiatives from concept to execution, ensuring alignment across product, go-to-market, finance, and operations.
Identify friction points in how strategy turns into action and design better systems to remove them.
Track progress against strategic objectives and surface risks, tradeoffs, and early dependencies for Leadership team.
Utilize and champion AI tools to accelerate research, synthesis, forecasting, and executive reporting.
Build AI-enabled workflows that reduce manual effort and increase signal for leadership decision-making.
Partner with leaders to responsibly integrate AI into strategic planning and operational execution.
Handle sensitive information with discretion and maintain a high level of professionalism.
Serve as a trusted liaison between executives and internal/external stakeholders.

Benefits

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
Education Assistance Program
Professional development opportunities