Business Operations Specialist

AMAX•Fremont, CA

1d•Onsite

About The Position

AMAX is seeking a Business Operations Specialist to manage end-to-end customer order fulfillment, ensuring customer requirements and delivery commitments are met. This role involves proactively identifying and managing material shortages and supply risks, serving as an operational liaison with customers, and monitoring fulfillment performance. The specialist will also develop operational quotes, CAPEX proposals, and business cases, prepare customer and management presentations, and drive operational improvements through data analysis and cross-functional collaboration. The role requires working with various functional teams and cross-regional stakeholders to resolve issues impacting on-time delivery.

Requirements

Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, Manufacturing Engineering, or related field with 1-3 years of experience in a manufacturing or operations environment.
Strong analytical and project-management skills with demonstrated experience managing end-to-end order fulfillment, identifying material and supply risks, and coordinating cross-functional resolution.
Proficient with MS Office Suite; experience with MES and ERP systems preferred.
Must be proficient in Excel and PowerPoint and have experience developing operational dashboards, capacity analyses, business cases, and customer presentations.

Nice To Haves

Experience with Visio/facility layout, ERP/MRP systems, CAPEX analysis, and manufacturing capacity planning is highly desirable.

Responsibilities

Manage end-to-end customer order fulfillment, monitoring orders from receipt through production and shipment to ensure customer requirements and delivery commitments are met.
Identify and proactively manage material shortages and supply risks that may impact production or customer delivery.
Serve as an operational liaison with customers, coordinating customer requests, requirements, delivery expectations, and issue resolution.
Monitor and communicate fulfillment performance and risks, providing management with clear status, priorities, escalation, and recovery plans.
Develop Operational quotes, CAPEX proposals and business cases for manufacturing flow/footprint, facility expansion, and capacity improvements, including cost, capacity assessment.
Prepare customer and management presentations and business reviews, translating operational data and analysis into clear PowerPoint presentations and recommendations.
Drive operational improvements and issue resolution, using data, KPIs, and cross-functional collaboration to improve fulfillment, capacity utilization, and customer satisfaction.
Work with functional teams (PM/Sales, Operations, Supply Chain, Engineering and etc.) and come up with action plan when issues arise (schedule delay, shortages, failures, technical issues, etc.), which may impact on-time delivery
Collaborate with cross-regional stakeholders to review and resolve material shortages, production bottlenecks, and logistics constraints impacting on-time delivery.
Perform all other duties, as assigned