Business Operations Specialist

The Canada Life Assurance Company • Toronto, ON

11d • Hybrid

About The Position

The Business Operations Specialist supports departmental operations through analysis, problem solving, documentation, and collaboration across business, project, and technology teams. This role contributes to day to day operational activities as well as departmental initiatives, helping to ensure process accuracy, data integrity, and consistent execution of operational practices. Success in this role requires strong organizational skills, attention to detail, and the ability to analyze issues, support the development of solutions, and adapt to evolving priorities. The Specialist plays an important role in supporting planning, documentation, quality activities, and continuous improvement efforts while building expertise in systems, processes, and operational practices.

Requirements

• 5-7 years in the Canadian insurance and/or financial industry, with a specific emphasis on retirement products and services
• Post secondary education or equivalent work experience
• Knowledge of group savings products and pension legislation
• Experience contributing to programs or initiatives through business input, analysis, documentation, or subject matter support
• Proficiency with Office 365 (PowerPoint, Excel, Teams, SharePoint); and experience with reporting or dashboard tools
• Strong interest in building expertise in business operations, processes, and systems
• A forward thinking and resourceful mindset, with the ability to identify issues, propose ideas, and support improvements to operational workflows
• Analytical and detail oriented, able to organize information, support metrics tracking, and contribute to outcome measurement
• Comfortable adapting to changing priorities, working through ambiguity, and managing multiple tasks with a practical, solutions focused approach
• Strong planning, time management, organization, and follow through skills, with a commitment to accuracy and quality
• Ability to build effective working relationships and collaborate with cross functional partners
• Understanding of, or interest in learning about, technology enabled change and its impacts on operations, customers, and advisors
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life

Nice To Haves

• Industry designations Retirement Plans Associate (RPA) or Certified Employee Benefits Specialist (CEBS) an asset
• Working knowledge of Salesforce, GPAS, GRSAccess is an asset
• French language is an asset

Responsibilities

• Project and Initiative Support: Contribute to initiatives by gathering information, documenting business needs, supporting process analysis, and working with business, project, and technology partners to help ensure objectives are met
• Subject Matter Expertise: Develop expertise in operational processes and systems, assisting with issue investigation, impact assessment, and solution recommendations under the guidance of senior team members
• Project Planning & Involvement: Support departmental planning activities by documenting impacts, tracking issues and risks, and assisting with coordination and communication to help maintain operational stability
• Training & Documentation: Help create and maintain documentation and training materials, provide guidance to team members as needed, and support onboarding for new tools and processes
• Continuous Improvement: Actively review workflows to identify issues and opportunities for improvement, recommend and implement enhancements to processes, tools, and practices, and support the adoption of changes to improve efficiency. Promote consistency by helping to standardize processes across the team
• Collaboration & Support: Work with team and cross functional partners to share information, support workflows, and strengthen team effectiveness. Help coordinate meetings, gather requirements, and share feedback and insights
• Risk & Quality Management: Identify risks and suggest practical solutions, ensure quality standards are met, complete audits or reviews to identify gaps, and support business continuity by helping maintain stable operations during change or disruption

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees