Business Operations Specialist

Gradial•Seattle, WA

2d•$100,000 - $115,000•Onsite

About The Position

Gradial is the marketing operations system of work that helps marketers and creatives move from idea to execution faster. Our platform orchestrates across martech stacks, workflows, and people to automate marketing execution, cutting execution time, so marketers focus on the work only humans can do: shaping brands, understanding customers, and creating the work that moves people. Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here. The Role We’re looking for a Business Operations Specialist to help keep Gradial’s GTM organization and internal IT operations running smoothly. You’ll split your time between supporting senior GTM leaders and partnering with our IT & Compliance Lead on day-to-day technology operations across the company. This is a high-trust role for someone who is highly organized, technically capable and excited to take on more ownership as they learn the business. The role is intentionally broad. Over time, you may choose to deepen your expertise in IT and security operations or grow toward GTM operations depending on your strengths and career goals.

Requirements

2–4 years of experience in business operations, executive support, IT support or a role with similar operational ownership
Experience providing entry-level technical support in a professional environment, including troubleshooting common hardware, software and access issues
Strong calendar management and organizational skills with the ability to manage multiple senior stakeholders and shifting priorities
Comfort working across business productivity platforms and the ability to learn new systems quickly
Strong judgment when prioritizing requests, handling confidential information and deciding when to escalate an issue
Clear and professional communication skills with employees, executives, customers and external partners
A highly dependable working style with strong attention to detail and consistent follow-through
Comfort operating in a fast-moving environment where the scope of your role can grow as you demonstrate capability
Ability to work from our Seattle office and provide hands-on support for employees, devices and workplace technology

Nice To Haves

Experience supporting senior GTM, Sales or Marketing leaders
Exposure to identity and access management, device management, SaaS administration or security and compliance workflows
Interest in developing a longer-term career in either GTM operations or IT and security operations

Responsibilities

Own complex calendar management and scheduling for senior GTM leaders, using strong judgment to prioritize competing requests and protect leadership time
Coordinate customer meetings, travel, expenses, events and offsites while keeping logistics organized and moving
Support employee onboarding and offboarding, including device setup, account provisioning, access changes and equipment coordination
Handle frontline IT support across laptops, business productivity tools, conference room technology and common employee issues
Manage device inventory, access requests, software administration and other recurring IT operational workflows
Partner with the IT & Compliance Lead on security and compliance activities, building deeper knowledge and taking on additional responsibility over time
Improve the processes you touch by identifying recurring issues, documenting workflows and finding better ways to operate
Work closely with GTM leadership, Executive Support and IT on sensitive information that requires discretion, sound judgment and follow-through
Take on new operational projects as the company grows and build ownership in the areas where you can have the greatest impact