Business Operations Specialist

Securian Financial•Saint Paul, MN

1d•$22 - $38

About The Position

This role provides routine customer service and administrative support, with daily interaction with customers ensuring that good customer relations are maintained through written communication and the phone. As part of a production-focused team, the ideal candidate will be comfortable managing a high volume of work while maintaining accuracy, professionalism, and a strong commitment to resolving customer needs.

Requirements

Excellent verbal communication skills presenting a friendly and professional manner at all times
Strong attention to detail, maintaining accuracy while meeting deadlines
A genuine commitment to providing a positive service experience
Customer service focused mindset
Effective written communication skills, providing grammatically correct and concise correspondence
Ability to learn and articulate Individual Life products and procedures
Ability to work quickly and accurately under pressure while balancing urgent requests, routine responsibilities, and shifting business needs
Ability to work well independently and as a team member
Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business
Ability to work overtime upon request
Strong and collaborative team player

Nice To Haves

Team Player
Verbal Communications
Working Independently
Written Communication

Responsibilities

Engage daily with our customers; policyholders, channel partners, distribution partners, and third parties through professional written communication and through the phone.
Research policies and products and provide customers with information to accurately respond to questions, resolve service needs, and support on administrative and policy change requests.
Understand, interpret, and clearly explain current policy agreements, features, values, policy status, and applicable procedures.
Facilitate a variety of customer and policy service requests, including premium payments, loan transactions, allocation changes, website navigation, transaction processing, and troubleshooting.
Manage workload by multitasking effectively, prioritizing competing responsibilities, and taking ownership of individual work to meet service level agreements, deadlines, and customer satisfaction.

Benefits

Paid time off
PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them.
Additional PTO the longer you stay at Securian.
Leave programs: parental leave, caregiver leave for family members, bereavement and military leave.
Nine company paid holidays.
Company-funded pension plan
401(k) retirement plan
Medical coverage
Dental coverage
Vision coverage
Volunteer time
Company-sponsored events
Volunteer paid time off
Dollar-for-dollar matching gift program
Associate Resource Groups