Business Operations Specialist I

Berkley•Jacksonville, FL

About The Position

Carolina Casualty is a member company of W. R. Berkley Corporation, an insurance holding company that is among the largest commercial lines insurance writers in the United States. We specialize in liability, physical damage, cargo and other insurance solutions for the commercial auto markets including trucking, public transportation and others. Join Carolina Casualty, where innovation meets purpose. Carolina Casualty is a proud member of W. R. Berkley Corporation, one of the largest commercial lines insurers in the country. What sets us apart is not just our size, but how we work and who we are. We specialize in liability, physical damage, cargo, and other insurance solutions for the commercial auto market, including trucking and public transportation industries that keep America moving. Our team tackles real, complex challenges for the people and businesses that make that possible every day. At CCIC, we live by three simple truths: Always do right. Integrity is not just a slogan. It guides every decision we make. Everything counts; everyone matters. Every role, every voice, and every contribution help shape who we are as an organization. Embrace innovation and act responsibly. We are willing to challenge the status quo while remaining thoughtful and committed to our people, customers, and partners. If you are looking for a place where your work makes an impact, your ideas are valued, and doing the right thing is expected, we would love to meet you. The company is an equal opportunity employer.

Requirements

Minimum 2+ year's experience
Self-motivated and results oriented
Capable of working with internal and external teams and partners
Superior customer experience skills
Positive attitude and professional demeanor
Strong computer skills, including Excel and Outlook, and the ability to master multiple policy and claims systems

Nice To Haves

Bachelor’s Degree or some college preferred

Responsibilities

Providing administrative claims support.
Ensuring external and internal customers have an outstanding experience with the department and deescalating customers who are upset or frustrated.
Taking first notice of loss reports, accurately entering new loss information into the claim system, and routing the claims for assignment to the correct adjuster.
Drafting and sending initial contact letters, gathering policy documents, ordering police reports, and coordinating vendor assignments.
Assisting adjusters with SIU referrals, acknowledgement letters, and vendor payments.
Drafting correspondence such as underwriting advisories and client contact letters.
Maintaining data and updating Excel Worksheets.
Processing and attaching mail/email/faxes/physical evidence into the correct claim files, accurately labeling and categorizing the same.
Serving as the first level of contact for external customer service inquiries.
Notifying business partners by phone/email regarding messages, inquiries, and claims issues.
Requesting W9 forms from vendors.
Processing and posting financial transactions such as salvage, subrogation, and deductible recoveries to the claim system.
Preparing check attachments.
Downloading claim files to CDs for Attorney and Suit Assignments.
Transferring data received via CD to the claim system.
Preparing Attorney Assignment packets for law suits to include specific attachments, file copies, and preparing for mailing.
Transcribing recorded statements.
Updating/maintaining On-Call lists.
Assisting Claim Adjusters with administrative and clerical assignments.
Performing other duties and/or projects as assigned.