Business Operations, Regulatory & Compliance

Gigs•New York, NY

6d•$180,000 - $220,000•Hybrid

About The Position

Gigs is building the operating system for mobile services, a platform that enables tech companies to embed global connectivity into their products effortlessly. Similar to how Stripe simplifies payments, Gigs allows platforms to integrate connectivity, automating provisioning and removing telecom complexity. The company, with around 150 employees across the US and Europe, has secured nearly $100 million in funding from prominent investors. Gigs is characterized by its rapid growth, attracting talent from leading tech companies to address complex technical and regulatory challenges in making connectivity seamless. The company values curiosity, creativity, and a desire to shape the future of telecom. Key values include leaning into challenges, speed and shipping, taking ownership, customer obsession, comfort with ambiguity, and a first-principles approach to problem-solving.

Requirements

5+ years in business operations, ideally at a fintech, payments company, or other regulated tech business.
You've built or scaled operational systems in a fast-moving environment. You know how to take a messy process, structure it, and make it run.
Real experience with compliance or regulatory work -- not as a lawyer, but as someone who's turned regulatory requirements into working processes across areas like product compliance, vendor risk, or cross-border operations.
Comfortable with tooling: GRC systems, databases, workflow automation. You don't need to be an engineer, but you can build things using AI.
Strong communicator. You can explain a regulatory filing to an engineer and a process gap to a lawyer.

Nice To Haves

Experience in telecoms, fintech, or B2B SaaS.

Responsibilities

Build our operational infrastructure for market expansion. Own the end-to-end process for launching in new markets: regulatory readiness, product compliance checks, internal workflows, and cross-functional coordination.
Turn regulatory requirements into systems. Work with Legal to understand what's required, then build clear, repeatable processes that the team can follow without bottlenecks. Don't just document rules -- make them run.
Automate before it breaks. Partner with Engineering and Product to embed controls into our systems early. Reduce manual work. Build things that scale before they need to.
Own filings, registrations, and reporting. Manage our ongoing regulatory obligations across jurisdictions. Track deadlines. Make sure nothing slips.
Run audits. Develop audit frameworks for internal operations and customer-facing processes. Keep them current.
Track compliance health. Define metrics, build dashboards, flag problems early, fix them fast.
Keep documentation sharp. Maintain policies, procedures, and process docs that are clear, findable, and up to date.
Stay ahead of regulatory changes. Monitor new requirements across target markets. Build implementation plans before deadlines arrive.