Business Operations Project Manager

Synergy•Boston, MA

About The Position

Synergy, a leading Boston commercial real estate firm, with a managed portfolio of over 6.5 million square feet, across multiple asset classes, is experiencing exciting growth and seeks a Business Operations Project Manager to join our team. The successful candidate will be responsible for implementing software and business process improvements across Synergy’s various business units. This position will work across various groups in the Synergy organization, including property management, property accounting, leasing, construction, investment management, engineering, and asset management. The individual will help lead Synergy’s project implementation process and work collaboratively to meet Synergy’s goals and objectives ensuring continued growth and success. This position focuses on the completion of projects timely which will require additional work outside of Synergy’s standard working hours. The ideal candidate is a results-oriented professional who is highly organized, has strong interpersonal and communication skills and the ability to lead and engage inter-departmental project teams Strong computer skills, willing to dig into detailed processes, determine any changes needed and effectively implement changes in an efficient manner Proven ability to manage multiple projects at the same time and effectively communicate the status and project needs with senior leadership Proven ability to do the detailed work and complete project implementations independently without a team. Interest in AI, Excited and willing to investigate new tools, and think creatively about how these tools can be used to shape the company’s future success.

Requirements

Minimum of 4 years of project management or software implementation experience
Bachelor's degree in business administration, project management, or a related field
History of successful project implementations, and process improvements
Proficiency with project management tools (e.g., Monday.com, Wrike) and Microsoft Office suite (Outlook, Visio, PowerPoint, Excel, Word)
Strong interpersonal and communication skills, with a collaborative focus
Demonstrated ability to facilitate meetings with diverse stakeholder groups and align teams toward common goals

Nice To Haves

PMP or similar project management certification a plus but not required
Background in real estate and/or retail industries is a plus but not required
Experience with SharePoint is a plus, but not mandatory

Responsibilities

Manage critical projects that advance our organizational goals. Projects include implementing new business technologies, helping to design new/improve process workflows, and managing large scale organizational processes.
Work with senior and executive level management personnel to help identify and implement process and technology improvements
Responsible for the overall management and oversight of assigned projects, ensuring projects are completed effectively, projects resources are managed and supported, projects updates are provided on time and clearly, and monitoring post-rollout activity and feedback to ensure seamless adoption and sustained success
Lead the internal communication, documentation, and training aspects to ensure seamless adoption and long-term success.
Lead cross-departmental projects from initiation to completion, ensuring milestones are met on schedule while proactively communicating with management.
Define and manage project scope, timelines, budgets, and staffing to ensure successful delivery of milestones
Proactively identify and mitigate obstacles and risks, ensuring project continuity and quality
Be able to work and lead projects independently
Develop and manage detailed project plans, timelines, deliverables, and resource requirements in collaboration with the project team
Create and maintain project documentation, including process workflows, communication plans, training materials, and status updates
Facilitate productive project team meetings by preparing agendas, recording minutes, tracking action items, and following up to ensure project team accountability
Provide regular project updates to management and the COO, ensuring transparency and alignment throughout the project lifecycle
Perform additional responsibilities as assigned by the SVP Finance and Operations and other members of the team