Chief of Staff

Knowtex•San Francisco, CA

15h•Hybrid

About The Position

Knowtex is seeking a sharp, resourceful Business Operations Manager to act as a force multiplier for the Head of Operations. This is a high-ownership, high-visibility generalist role for an individual who excels with complexity, operates at speed, and brings structure to ambiguity across various operational domains. The role involves owning critical workstreams in marketing operations, people operations, compliance, tooling, and vendor management. Reporting directly to the Head of Operations, this position offers close interaction with senior leadership and is ideal for an experienced operator aiming to make a significant impact at a high-growth healthcare AI company.

Requirements

Located in the San Francisco Bay Area with availability for a hybrid schedule (2 days/week in-person).
4–7 years of experience in an operations, people ops, marketing ops, or coordinator role, ideally at a startup or high-growth company.
Demonstrated experience supporting or building a team from 0→1, including recruiting, onboarding, and offboarding.
Hands-on experience with HR and people operations platforms: Rippling, Ashby, Greenhouse, Lattice, Every.io, or equivalent.
Working knowledge of high-trust compliance environments: SOC 2, ISO 27001, HIPAA, and/or FedRAMP.
Experience building and managing OKR and KPI frameworks, with a bias toward data-informed decision-making.
Familiarity with vendor and contract management processes.
Comfortable owning tool administration and exploring integrations without heavy technical hand-holding.
Experience in conference/event planning, including budget management, logistics coordination, and ROI tracking.
Proactive, low-ego, and ownership-oriented.
Strong attention to detail, especially with financial, HR, and compliance documentation.
Clear, concise written and verbal communication; discretion when handling sensitive information.

Nice To Haves

Experience with social media management, paid ad campaigns, or demand generation.
Background in finance support: invoicing, AR/AP, or working alongside fractional CFOs or CPAs.
Familiarity with project management tools such as ClickUp, Notion, or Jira.
Experience in healthcare, health-tech, or federal contracting environments.
Comfort with CRM tools and executive-level scheduling and outreach.

Responsibilities

Own end-to-end conference planning and logistics, including venue coordination, booth setup, shipping tracking, and on-site team support.
Manage conference and event budgets, tracking spend against ROI metrics.
Coordinate team travel for conferences and company events.
Plan and execute internal team events and offsites.
Manage the company’s social media presence, including scheduling posts and maintaining brand consistency.
Run paid ad campaigns and outbound outreach campaigns, tracking performance against KPIs.
Support executive scheduling and outreach.
Lead team-building initiatives from 0 to 1, including hiring planning, job posting management, recruiting pipeline management, and interview coordination.
Conduct initial resume reviews and surface strong candidates.
Own onboarding and offboarding logistics.
Assist with benefits administration and open enrollment coordination.
Manage day-to-day activity in HR and recruiting platforms.
Support performance review cycles.
Ensure internal tools, processes, and vendor relationships meet compliance requirements (SOC 2, ISO 27001, HIPAA, FedRAMP).
Support audit preparation and documentation for compliance programs.
Surface and escalate potential compliance gaps.
Support the Head of Operations in building and maintaining OKR and KPI frameworks.
Ensure appropriate metrics and reporting dashboards are in place and kept current.
Track progress against company and team-level goals, flagging risks and gaps.
Manage vendor relationships and assist with contract negotiation, renewals, and documentation.
Track vendor obligations and SLAs.
Coordinate with legal and finance stakeholders on contract review and execution.
Serve as the company’s subject matter expert for all operational tools and software platforms.
Own tool administration, access management, and provisioning.
Evaluate tools for compliance fit and security requirements.
Identify and execute tool integrations to improve workflows.
Document and maintain operational processes and SOPs.