Business Operations Manager

Crisp Recruit • Miami, FL

1d • Hybrid

About The Position

The Business Operations Manager position at The Law Offices of Gonzalez & Associates is a pivotal role designed to drive the firm's operational efficiency and scalability. This role is essential in transitioning our firm from good to great by standardizing operations across all departments and offices. This is not a maintenance role—we are seeking a builder who can create, implement, and scale operational systems across the firm. You will play a vital role in implementing sustainable business processes, ensuring the firm can continue delivering outstanding legal services while embracing growth and innovation.

Requirements

• Operations Leadership: Proven experience in leading operations and building scalable systems across multiple departments.
• Education: Bachelor’s degree required; Master’s degree preferred.
• Project Execution: Demonstrated ability to plan and implement cross-functional projects with measurable outcomes.
• Bilingual Skills: Proficiency in Spanish and English is required to support a diverse client base.
• Technical Proficiency: Highly tech-forward with experience implementing systems, automation, or AI-driven solutions to improve operations.
• Strategic Mindset: Ability to develop KPIs and operational metrics that reflect broader business objectives.
• Adaptability: Strong capacity to navigate across different functional areas and offices without getting siloed.
• Location & Travel: This role is based in Coral Gables (Miami) and requires occasional quarterly travel to our Tampa and Orlando offices.
• Onsite Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success. This role includes the flexibility of one work-from-home day each week.

Nice To Haves

• Professional Services Experience: Experience in law, accounting, or other professional services is preferred but not mandatory.

Responsibilities

• Cross-Department Oversight: Ensure seamless operations across all departments and offices, maintaining an integrated approach to firm-wide processes.
• SOP Creation and Process Standardization: Develop, document, and implement scalable standard operating procedures that are regularly reviewed for efficacy.
• Project Management: Own and execute critical initiatives end-to-end (not just oversee), ensuring delivery, accountability, and results.
• System Implementation: Lead the implementation and expansion of tools and systems that drive operational efficiency, streamline workflows, and enable scalable growth across the firm.
• Efficiency and Cost Optimization: Identify inefficiencies and redundancies, and implement solutions to streamline operations and improve organizational effectiveness.
• Internal and External Liaison: Serve as the main point of contact for internal operations and vendor communications, preventing reliance on senior leadership for day-to-day coordination.
• KPI Development: Collaborate with leadership to create meaningful KPIs and dashboards that align firm performance with strategic goals.
• Continuous Improvement: Regularly evaluate and refine processes to ensure continuous operational advancement and prevent stagnation.

Benefits

• Health & Financial Protection: The firm provides a comprehensive, fully inclusive benefits package, including health insurance, disability coverage, and supplemental protection to help reduce out-of-pocket costs, ensuring your well-being is supported and your financial stability is protected.
• Retirement: The firm supports your long-term financial success with a retirement savings program designed to help you build security, grow your wealth, and plan confidently for the future.
• Time Off & Work-Life Balance: The firm offers generous paid time off and holidays, giving you the flexibility to recharge, take care of personal priorities, and maintain a healthy, sustainable work-life balance.
• Professional Development Fund: Grow your skills and advance your career with a dedicated fund to support your learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees