Business Operations Manager

Zip • San Francisco, CA

5d • Hybrid

About The Position

As a Business Operations Manager/Senior Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes.

Requirements

• 6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.
• 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, Finance, or related)
• Proven ability to independently problem-solve and drive complex projects under ambiguity
• Strong analytical skills, including experience working with complex business data
• Excellent communication and stakeholder management skills; able to influence across levels and functions
• Demonstrated ability to create and operationalize new processes, systems, or programs.

Nice To Haves

• Based in SF or willing to relocate; hybrid role.
• Experience at a high-growth B2B SaaS company.
• Familiarity with internal AI tooling such as Claude Cowork
• Prior exposure to both Product and GTM organizations.
• MBA or advanced degree a plus but not required.

Responsibilities

• Lead “zero-to-one” strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.
• Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.
• Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.
• Build scalable processes and systems from “one-to-ten” and improve existing workflows for efficiency and growth.
• Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.
• Define success metrics, track performance, and ensure accountability across key initiatives.

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior