Business Operations Manager

Orlando Health•Land O Lakes, FL

23h•Onsite

About The Position

Responsible for overseeing all operational aspects (day to day operations, maintenance, and growth) of the Float Team. Assists the Associate Director on a daily basis supporting the departments.

Requirements

High school graduate or GED equivalent
Excellent interpersonal and communication skills
Strong computer proficiency
Demonstrated ability to lead people and get results through others
Ability to plan ahead, organize and manage multiple priorities

Responsibilities

Manages staff
Directs, coordinates training, coaches and oversees employees on the Float Team
Completes and reviews performance evaluations on assigned Employees
Collaborates with Director/Associate Director on problem resolution
Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes with Director/Associate Director
Maintains and monitors attendance of staff
Coordinates staffing needs and schedules for departments including PTO requests or staffing shortages
Makes recommendations and changes related to staffing needs
Holds monthly staff meeting for department
Monitors uniform and ID badge compliance
Monitors job description compliance and productivity standards with employees and providers
Addresses and coordinates training needs of department
Assists in recruiting candidates for open positions
Reviews applications and resumes to select applicants
Conducts screening interviews for Director/Associate Director for open positions
Performs reference checks on prospective employees
Manages workflow within the department
Answers incoming phone lines and handles messages
Oversees Land o Lakes, Admin 3rd Floor office inventory and generates purchase requisitions
Distributes incoming and outgoing mail
Delivers Access Agreement forms and Termination forms to IT
Produces memos, spreadsheets, forms and letters utilizing various software products
Researches invoices as required by Director/Associate Director
Creates Excel reports as needed
Pulls all invoices required by Director/Associate Director
Prepares mileage form for Director/Associate Director
Does all required scanning
Addresses software, hardware, and phone issues and creates IT tickets if unable to resolve, and monitors ticket statuses daily
Addresses facility issues and creates work tickets for Maintenance
Handles and resolves patient complaints
Manages secure and biomedical waste permits
Works with vendor if additional pick-ups are requested from clinical offices
Reviews and approves invoices
Ensures yearly renewals are completed
Manages CLIA licenses
Reviews and approves invoices
Yearly review of existing licenses
Scans and distributes newly acquired licenses
Manages interpreter services
Schedules onsite services as needed
Provides technology support to departments
Reviews and approves invoices
Manages payroll
Reviews and edits payroll for department
Enters miscellaneous time (i.e. PTO, CME, jury duty, and bereavement time) as needed if available and approved
Approves time sheets for salaried employees
Completes payroll change forms
Facilitates office communication
Attends meetings as required
Provides flow of information between management and staff
Manages facility
Addresses facility issues and creates work tickets for Maintenance
Ensures the office is clean and well maintained
Ensures the office is safe by identifying and eliminating safety hazards
Reports incidents, accidents, or injuries to Administration by completion and submission of proper form(s)
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Performs all other duties as assigned.
Maintains an organized and clean work area
Assists with special projects as needed
Performs other incidental and related duties as required and assigned
Participates in maintenance of clinical supplies