Business Operations Manager

SMA/PD/COPPS•Smyrna, GA

1d•$75,000 - $90,000•Onsite

About The Position

Psychological Dimensions is seeking a highly capable Business Operations Manager to strengthen the people, systems, and daily execution of a specialized national psychological consulting firm. This is a hands-on leadership role for a disciplined, emotionally intelligent, and systems-minded operator who can manage people, improve workflows, protect quality, and create reliable infrastructure for continued growth. The right person will be trusted with meaningful operational responsibility and will have the opportunity to assume progressively broader leadership based on demonstrated performance and organizational needs. Psychological Dimensions is a nationwide psychological consulting firm specializing in police and public-safety services. We have physical offices in Atlanta, Chicago, and Denver and provide psychological risk-management evaluations and consultation to public-safety agencies and other organizations throughout the country. Our services include pre-employment psychological evaluations, fitness-for-duty evaluations, wellness programs, promotional and specialty-assignment evaluations, critical-incident support, and related consultation. Our work is high-trust, confidential, deadline-sensitive, and operationally complex. Our clients depend on accurate scheduling, responsive communication, careful quality control, sound judgment, and consistent execution.

Requirements

At least five years of operations, business management, practice management, or professional-services management experience.
Demonstrated experience supervising direct reports.
A record of improving workflows, reducing errors, or building scalable systems.
Strong supervisory judgment, including the ability to coach, correct, and hold employees accountable.
Experience developing or using operational metrics, dashboards, budgets, or other performance information.
Financial and business literacy, including familiarity with invoicing, accounts payable, vendor management, collections, or related functions.
Excellent organizational and follow-through skills.
Strong written and verbal communication skills.
Sound judgment when handling escalated or sensitive matters.
Comfort working in a confidential, high-trust, and deadline-driven environment.
Proficiency with Microsoft Office, Outlook, Teams, SharePoint, scheduling platforms, HR systems, and other business software.
Interest in using technology and automation to improve operations.
Professional presence and the ability to interact effectively with psychologists, administrative staff, public-safety clients, vendors, and senior leadership.
Evidence of increasing responsibility and the ability to think beyond a single task or functional area.
A bachelor’s degree or an equivalent combination of relevant education and substantial leadership experience is required.
Takes ownership without waiting for detailed daily direction.
Raises concerns early rather than allowing problems to grow.
Can manage competing priorities without losing follow-through.
Handles difficult conversations directly and respectfully.
Treats documentation and quality control as essential parts of the work.
Can create structure when responsibilities or processes are unclear.
Remains calm and exercises good judgment when circumstances change.
Wants responsibility and accepts accountability for results.
Is interested in building stronger systems, not merely maintaining existing ones.
Can earn the trust of both employees and organizational leadership.

Nice To Haves

Experience in healthcare, behavioral health, legal services, consulting, professional services, government contracting, or another regulated or high-confidentiality environment is especially valuable.
An MBA, master’s degree, or relevant operations training is preferred, but demonstrated leadership and operational results are more important than credentials alone.

Responsibilities

Supervise and support designated administrative and operational employees.
Establish clear expectations, priorities, and standards.
Conduct regular one-on-one meetings and provide timely performance feedback and coaching.
Support quarterly and annual performance reviews.
Address performance concerns professionally, directly, and constructively.
Help employees understand how their work affects clients, colleagues, clinicians, and the larger organization.
Build a culture of accountability in which concerns are raised early and commitments are reliably completed.
Monitor agency demand, clinician capacity, and appointment availability.
Ensuring appointments are scheduled accurately and deadlines are protected.
Conducting daily audits and forward-looking schedule reviews.
Identifying and escalating potential service problems before they become failures.
Developing safeguards against double-booking, missed appointments, last-minute disruptions, and workflow bottlenecks.
Coordinating effectively across offices, departments, clinicians, and administrative employees.
Ensuring that client and candidate communications are timely, accurate, and professional.
Evaluate existing workflows, identify weaknesses, and develop practical systems that reduce errors and improve consistency.
Creating checks and balances for critical processes.
Standardizing and documenting operating procedures.
Developing useful checklists, templates, and quality-control measures.
Ensuring that important functions are not overly dependent on one person.
Coordinating cross-training and continuity planning.
Reviewing errors and service failures to identify their underlying causes and prevent recurrence.
Helping employees adopt new procedures and sustaining improvements after implementation.
Develop and maintain practical operational reports and dashboards.
Monitor indicators such as scheduling capacity, turnaround times, workflow backlogs, service errors, client escalations, and outstanding operational issues.
Identify revenue leakage, unnecessary expenses, capacity constraints, and operational risks.
Support invoicing, accounts receivable and collections, accounts payable, vendor management, and related business processes.
Participate in budgeting, workforce planning, vendor evaluation, and resource-allocation discussions.
Translate leadership priorities into projects with defined owners, deadlines, and measures of success.
Provide concise, accurate reporting to the Director of Operations and senior leadership.
Identify opportunities to improve workflows through software, automation, AI-assisted tools, and reporting dashboards.
Evaluate whether proposed tools solve meaningful business problems.
Support thoughtful implementation and employee adoption.
Help ensure that technology improves reliability without compromising confidentiality, security, or quality.