Business Operations Manager

GigSafe • Austin, TX

4d

About The Position

GigSafe is looking for a Business Operations Manager to be the connective tissue across the business. This is not a passive coordination role: you'll drive follow-through, keep cross-functional work unblocked, and build the operational infrastructure that helps a fast-moving startup scale without losing ground. You'll touch nearly every function at GigSafe, from GTM and customer success to compliance, product, engineering, and finance. You'll report to the VP of Operations and Strategy and work closely with leadership across the company to make sure the right things are getting done, by the right people, at the right time. This role is right for someone who is Type A to the core, AI-forward, and energized by making complex organizations run better.

Requirements

• 5+ years of experience in business operations, project coordination, program management, or a similar cross-functional role
• Genuinely organized: you have systems for everything and you don't let things slip
• Comfortable pushing back up the chain: you can press for follow-through with senior stakeholders without losing trust or creating friction
• AI-forward and automation-minded: you use AI assistants and other tools to work faster and smarter, and you look for opportunities to automate documentation and repetitive work
• Fast, independent learner: you figure things out with Google, AI, and first principles before asking someone else
• Strong written and verbal communicator across functions and seniority levels
• Proficient with project management and collaboration tools: Asana, Notion, Slack, and CRM platforms; Attio experience is a plus
• High attention to detail and follow-through: you close the loop without being asked

Nice To Haves

• Experience at a startup or high-growth company, especially at a similar stage
• Background in consulting, banking, or a structured analytical program
• Exposure to compliance, logistics, or workforce management environments
• Tech project management experience or familiarity with engineering workflows (Jira, Linear)

Responsibilities

• Partner with the leadership team to translate business operations priorities into actionable plans, then own the execution: tracking dependencies, chasing down action items, and making sure work doesn't fall through the cracks across GTM, CS, compliance, product, engineering, finOps, and support.
• Identify gaps in how work gets done and build lightweight, practical solutions. Document SOPs so processes are repeatable, searchable, and don't live in anyone's head
• Help operationalize compliance processes, including documenting decisions from the compliance committee and building a more reliable repository of operational knowledge as the company scales
• Own GigSafe's operational knowledge base: SOPs, cross-functional process documentation, compliance committee decisions, and and building a reliable repository of operational knowledge as the company scales
• Manage and improve the internal tool stack, including Asana, Notion, Slack, and Attio. Identify automation opportunities and build them, don't just flag them
• Help leadership deliver product, customer, and compliance-related enablement across the organization, making it easier for teams to do their jobs without everything running through one person
• Prepare materials for internal meetings, business reviews, and reporting cycles. Take clear notes, capture decisions, and make sure actions are tracked and followed up on
• Push senior stakeholders when timelines slip, deliverables stall, or dependencies aren't being resolved. You're collaborative, but you hold the line

Benefits

• Health, Dental & Vision: Comprehensive medical, dental, and vision coverage for employees and dependents
• Unlimited PTO: Flexible time off plus paid company holidays
• Competitive Compensation: Competitive base salary with opportunities for performance-based bonuses
• 401(k): Retirement savings plan
• Equity: Stock options giving employees a meaningful stake in GigSafe's growth
• Parental Leave: Paid leave for all new parents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed