Business Operations Manager, Field Strategy and Operations

Amazon • Herndon, VA

3d • Onsite

About The Position

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model. At AWS Professional Services (ProServe), we are building a professional services team to work on customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers. AWS ProServe is seeking a Sr. Business Advisory Manager to work with the AWS ProServe Leadership to continuously evolve delivery health, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. This will include working with senior leadership to develop, implement and manage the business processes, systems, reports and strategies that optimize business functions to meet organizational goals and initiatives. The Sr. Business Advisory Manager will act as a trusted advisor to Worldwide Public Sector (WWPS) Professional Services Leadership. This role balances strategic and operational activities.

Requirements

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 5+ years of finance, business management and sales operations experience

Nice To Haves

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Experience identifying and solving complex problems through data analysis

Responsibilities

• Opportunity Pipeline Management: work with sales and Professional Services teams to coordinate monthly pipeline and deal quality reviews to ensure execution across the team in the sales cycle.
• Delivery Health Management: work with delivery and Professional Services teams to lead weekly inspection on all aspects of active project delivery, ensuring that the teams are achieving the outcomes for the engagement.
• Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, including process automation/elimination.
• Work with internal stakeholders including Sales, Delivery, Finance, and Global Business Operations teams to collect business requirements and ensure all methodologies, policies, and procedures are communicated and maintained.
• Provide leadership in P&L and cost analysis and improvement across the ProServe Team.
• Provide strategic guidance to Business Leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices.
• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.
• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount and goal planning.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior