Business Operations Lead

Reklame Health•New York, NY

23h•Hybrid

About The Position

ReKlame Health is seeking a Business Operations Lead to build the systems, processes, and workflows that will support their next stage of growth. This role is ideal for someone who enjoys problem-solving, staying organized in fast-moving environments, and turning complex challenges into actionable plans. The Business Operations Lead will work closely with the CEO and leadership team to improve day-to-day operations and lay the groundwork for future scale. The position touches multiple areas including business operations, clinician operations, recruiting, and growth. Responsibilities include streamlining internal processes, improving onboarding and credentialing workflows, assisting with hiring and workforce planning, and executing key company priorities. The role reports directly to the CEO and collaborates with the Head of Clinical Operations. It offers an opportunity to bring structure to complex problems and learn how a business operates end-to-end.

Requirements

5-7+ years of experience in operations, business operations, healthcare operations, or related startup roles.
Experience building systems and processes across both clinical and non-clinical functions.
Strong background in clinician operations, including onboarding, licensing, and credentialing.
Experience with talent operations, recruiting processes, and workforce planning.
Strong analytical and operational judgment.
Comfort working cross-functionally and driving execution in fast-paced environments.
Technology and AI Fluency: Comfort using AI tools, CRMs, automation, and systems thinking to increase individual and team output, improve workflows, and unlock operational efficiency.
GRIT and Tenacity: Demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles.
Experience in healthcare, digital health, behavioral health, or care delivery environments is mandatory.

Nice To Haves

MBA preferred but not required.

Responsibilities

Build and improve internal systems, workflows, and SOPs across core business operations.
Streamline administrative and back-office processes to increase efficiency and accountability.
Improve how work moves across teams, reducing bottlenecks and making execution more consistent.
Evaluate and manage tools, vendors, and external partners that improve operating leverage.
Create scalable infrastructure across areas like internal coordination, documentation, compliance support, and people operations.
Own and improve workflows for clinician onboarding, licensing, and credentialing.
Build systems that support provider readiness, compliance, and speed to productivity.
Partner with clinical leadership to ensure clinician operations keep pace with company growth.
Improve visibility into onboarding progress, credentialing timelines, and operational constraints.
Help create the infrastructure needed for multi-state clinical scale.
Improve recruiting operations, onboarding systems, and workforce planning processes.
Partner with leadership on hiring plans tied to business needs and growth priorities.
Build systems that improve hiring efficiency, candidate experience, and team readiness.
Support the scaling of both corporate and clinical teams with a stronger structure and process.
Help create a more repeatable and disciplined approach to talent growth.
Partner with leadership to operationalize growth priorities and new initiatives.
Build cross-functional workflows that connect strategy to execution.
Support service line expansion, new market initiatives, and other high-priority growth efforts.
Use data, planning, and process design to improve operating performance and scalability.
Help leadership execute on critical company-building initiatives.