Floe - Business Operations Lead (BizOps)

43North•New York, NY

1d•Hybrid

About The Position

Floe is seeking its first Business Operations (BizOps) team member to collaborate directly with the leadership team on critical areas such as revenue growth, go-to-market strategy, partnerships, manufacturing decisions, and operational scaling. This role is designed for an individual who thrives in ambiguous environments, takes initiative, operates with a high degree of autonomy, and desires hands-on experience in developing and refining go-to-market and operational systems. The position involves working on high-impact projects that directly shape Floe's sales, partnership, manufacturing, and scaling strategies. This is a unique opportunity to join a profitable, rapidly growing startup at a pivotal stage as it expands its reach across North America and internationally. The role's scope is expected to evolve significantly with company growth and will be influenced by the successful candidate's strengths and proactivity. High performers will be given increasing responsibility in strategic initiatives, cross-functional execution, and company-level decision support.

Requirements

3-5+ years of experience working in strategy, operations, finance, business analytics or similar roles.
Strong preference for early or growth stage startup experience.
Strong analytical and financial modeling skills.
Comfortable working with imperfect data, ambiguity, and real-world constraints.
Demonstrated ability to structure ambiguous problems and drive them to execution is highly valued.
Able to operate independently and manage multiple workstreams in parallel.
Clear, concise communicator who can translate analysis into practical recommendations and action.
Applicants must be authorized to work for any employer in the United States.
Applicants must be willing to submit to, and pass, a background check.

Nice To Haves

Background in consulting, operations, finance, or business development.
Experience with hardware, industrial products, construction, or infrastructure-adjacent businesses.
Familiarity with channel sales, partnerships, or manufacturing economics.

Responsibilities

Partner with the leadership team to refine Floe’s go-to-market strategy across enterprise sales, contractor channels, architect/consultant relationships, and independent manufacturer rep channels, helping refine where and how the company drives growth.
Analyze sales pipeline performance, deal flow, win/loss drivers, metrics, and conversion dynamics across channels to identify bottlenecks and growth opportunities.
Refine and evolve ideal customer profiles (ICPs), priority use cases, and vertical segmentation based on customer data, sales feedback, and market dynamics.
Evaluate and improve Floe’s marketing and sales processes, including supporting materials, messaging, and how prospects move through the customer journey.
Quantify, define, and help develop scalable lead generation strategies, including inbound, outbound, partner-driven, and event-based channels.
Structure and evaluate partnership models with roofing contractors, independent sales reps, and regional distributors, including incentives, margins, and roles.
Develop partner onboarding materials, playbooks, and partner-facing SOPs to enable consistent execution at scale.
Support development of a strategy for building insurance-related relationships, including understanding incentives, stakeholders, and potential distribution or referral pathways.
Model and analyze Floe’s revenue streams, including hardware, consumables (deicer), software, and services.
Support pricing strategy, bundling options, and margin optimization across customer segments and channels.
Evaluate expansion opportunities such as service contracts, subscriptions, multi-site agreements, and add-on modules.
Build and refine robust financial models, clearly identifying key assumptions, drivers, sensitivities, and tradeoffs that inform leadership decisions.
Work with Floe’s fractional COO and leadership team to map, assess, and improve operational workflows across sales, engineering, manufacturing coordination, installation, and customer support.
Design, document, and implement robust SOPs and tools to streamline execution for both internal teams and external partners.
Support logistics and operations analysis, including shipping, installation coordination, lead times, inventory considerations, and quality/certification requirements and processes.
Support manufacturing cost analysis comparing contract manufacturing versus in-house manufacturing scenarios.
Identify key cost drivers, scale effects, and operational constraints associated with bringing manufacturing in-house.
Research grants, incentives, and funding opportunities tied to manufacturing expansion in Buffalo.
Build financial models related to BOM costs, labor, scaling scenarios, and margin impact under different production strategies.
Support the CEO in exploring and executing equity and debt financing initiatives, including research, financial analysis, and preparation of supporting materials.