Business Operations & Excellence Manager

LendingClub • San Francisco, CA

15h • $135,000 - $159,000 • Hybrid

About The Position

The Business Operations & Excellence Manager plays a critical role in partnering closely with senior leaders across Product, Finance, Risk, Legal/Compliance, Technology, Operations and Go-To-Market teams to drive operational rigor, business planning, and execution excellence. They will support and execute critical cross-functional initiatives, establish scalable operating mechanisms, and translate strategy into measurable outcomes. This individual will operate as a trusted resource to leadership, combining analytical depth with strong execution capabilities in a highly regulated, data-driven fintech environment. This is an opportunity to shape how LendingClub operates at scale, balancing growth, profitability, and risk. This is a high visibility role with meaningful exposure to senior leadership and enterprise-wide initiatives.

Requirements

• 5+ years of experience in strategy, management consulting, corporate development, finance, or related roles
• Proven experience evaluating strategic opportunities and building complex, data-driven business cases
• Strong financial modeling skills and comfort working with unit economics and capital allocation decisions
• Experience translating strategy into execution in cross-functional, fast-moving environments
• Exceptional communication and stakeholder management skills, including executive-level storytelling
• Bachelor’s degree in Business, Finance, Economics, Strategy, or related field; or equivalent work experience

Nice To Haves

• Experience in fintech, consumer lending, banking, or regulated financial services
• Familiarity with credit risk, unit economics, or marketplace/platform business models
• Experience partnering closely with Finance, Risk, and Product leadership teams

Responsibilities

• Strategic Planning & Execution Partner with executive and functional leaders to support annual and quarterly business planning, including goal-setting, OKRs, and performance tracking
• Translate corporate and business unit strategy into executable operating plans with clear milestones, owners, and success metrics
• Lead high-priority strategic initiatives (e.g., new product launches, operating model changes, efficiency programs, regulatory-driven changes)
• Business Performance & Analytics Support the business operating cadence, including weekly/monthly business reviews, executive readouts, and KPI dashboards
• Develop and maintain metrics that monitor business health across growth, profitability, operational efficiency, and risk
• Identify performance gaps and work cross-functionally to drive corrective actions
• Operating Model & Process Excellence Partner with Finance and FP&A on budgeting, forecasting, and resource allocation to ensure alignment with strategic priorities
• Drive operational discipline in a complex environment involving bank partnerships, regulatory requirements, and multiple product lines
• Cross-Functional Leadership Act as a connective tissue across Product, Engineering, Risk, Compliance, Legal, Marketing, and Operations
• Influence without authority to align stakeholders, resolve tradeoffs, and accelerate decision-making
• Support leadership communications, including executive presentations and board-level materials, as needed

Benefits

• We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees