Business Operations Coordinator

Wyndham Hotels & Resorts•Las Vegas, NV

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Provides clerical/administrative support to sales office. Processes data and generates routine reports regarding sales and appointment results. Operates a personal computer and appropriate software packages or its equivalent. This is an hourly position that pays $18.35 an hour. What You'll Bring: Ability to work under high stress and fast paced environment Ability to overcome difficult customer complaints and objections Ability to be detail oriented, accurate and thorough Possesses great customer service and communication skills Possesses great interpersonal skills Ability to be solution oriented Possesses productive, energetic and self-motivated attributes Possesses organizational skills Flexibility/Adaptability/Managing Multiple Priorities Possesses excellent written and verbal communication skills Possesses time management skills This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned. How You'll Shine: Prepare contracts according to company standards for processing at Corporate Check phone messages and validate all owners information. Assign leads to Sales Representatives and provide information to Sales department as necessary. Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary. File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. Maintain Sales Representatives license information Maintain and order POSs Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR Essential Job Responsibilities Responsibilities include, but are not limited to: Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time) Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time) Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time) Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time) File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time) Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time) Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time) Performs other duties as needed Travel Requirements No Travel required

Requirements

Ability to work under high stress and fast paced environment
Ability to overcome difficult customer complaints and objections
Ability to be detail oriented, accurate and thorough
Possesses great customer service and communication skills
Possesses great interpersonal skills
Ability to be solution oriented
Possesses productive, energetic and self-motivated attributes
Possesses organizational skills
Flexibility/Adaptability/Managing Multiple Priorities
Possesses excellent written and verbal communication skills
Possesses time management skills
High School Diploma
Computer Skills Required
Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel
One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Greet and qualify touring guests.
Collect and validate all guest information.
Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests.
Answer phones and guest questions in a professional manner.
Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation.
Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
Prepare and balance cash, down payments, site stats for Contract Department
File and secure all documents per procedures.
Maintain Property Owner Information per PII and PCI standards
Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
Assist Administrative Supervisor in support of Sales Staff.
Preparation and maintenance of legal documents.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams
Performs other duties as needed
Prepare contracts according to company standards for processing at Corporate
Check phone messages and validate all owners information.
Assign leads to Sales Representatives and provide information to Sales department as necessary.
Assign appointment leads to Sales Representatives and provide information to Appointment Setters as necessary.
Maintain Sales Representatives license information
Maintain and order POSs
Assist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HR

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program