Business Operations Coordinator

American Red Cross • Concord, NH

9d • Onsite

About The Position

The American Red Cross is seeking a Business Operations Coordinator for their Burlington, VT office, supporting the Northern New England Region. This role involves performing transactional activities such as budget monitoring, handling daily finance transactions, managing local vendor relationships, facilities management, and running records/reports to support finance, operational, and administrative functions. The coordinator will also provide support, development, and/or leadership guidance to volunteers.

Requirements

• High School or equivalent required.
• Minimum 3 years of financial or facilities administrative support experience in community organizations, government agencies, non-profit organizations, business or equivalent combination of education and related experience required.
• Ability to work on a team.
• Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations.
• Excellent organizational skills and ability to work with attention to detail.
• Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders.
• Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Travel is required throughout the Region with some travel outside of Region.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Nice To Haves

• Associate’s degree in Accounting, Business or Public Administration preferred.

Responsibilities

• Support the Facilities team by handling related invoices, contracts, and other agreements.
• Work with vendors.
• Serve as administrative project lead for identified projects.
• Provide administrative budget support, including expense coding, financial report dissemination, analyzing monthly forecasting of expenses, initiation, monitoring, and approval of regional procurement transactions, establishing location processes for cash and card transactions, and ensuring programs are executed within budget in collaboration with department leaders.
• Coordinate and train volunteers to assist with less complex daily transactional work.
• Lead system user/training for Business Applications and IT Services, troubleshooting phone and computer issues for the Region and assisting with tech services requests.
• Support facilities/asset management by ensuring repairs are completed within budget and managing vendor-related activities such as ensuring the appropriate system is used to pay vendors, maintaining relationships with vendors at each physical location, obtaining proposals for new vendors, providing business plan information for real estate transactions, and updating the risk management system with current values/status.
• Maintain fleet inventory records, file, and maintain insurance claims and follow up with estimates/repairs.
• Maintain insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol to support meeting planning.
• Provide guidance and data for grant reports and respond to internal/external requests for information and/or documentation.
• Develop, maintain, and distribute a regional Standard Operating Procedures Manual to ensure consistent processes/procedures related to operations functions throughout the Region.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 9 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED