Business Operations Coordinator
About The Position
At Senior Helpers of Greater Knoxville, our mission is simple: to make a meaningful difference in the lives of the seniors and Veterans we serve. We are looking for a Business Operations Coordinator to join our Maryville team and support our Maryville & Knoxville locations. This is a unique opportunity for an organized, dependable, and service-minded professional who enjoys wearing multiple hats and wants to play an important role in the continued growth and success of our organization. This position will support Business Development, Finance & Accounting, VA Billing, and Operations, making it an ideal role for someone who is highly organized, comfortable working with numbers and systems, and enjoys helping a team succeed.
Requirements
- Highly organized and detail-oriented.
- Can manage multiple priorities without losing track of the details.
- Strong communication and follow-through skills.
- Comfortable working with numbers, invoices, and financial information.
- Proficient with or willing to learn systems such as QuickBooks and WellSky.
- Can work independently while also being a strong team player.
- Comfortable communicating with clients, families, caregivers, Veterans, referral partners, and internal team members.
- Has a problem-solving mindset and takes ownership when something needs to get done.
- Willing to jump in and help wherever the team needs support.
- Shares our commitment to providing reliable, compassionate care.
Responsibilities
- Respond to service inquiries and digital leads for our Maryville and Knoxville locations when available.
- Enter and maintain prospect information in WellSky and ensure appropriate follow-up.
- Support client assessments, marketing events, community outreach, and other Business Development initiatives.
- Work closely with the Business Development team to help create a positive experience for prospective clients and referral partners.
- Manage weekly reconciliation of Paradigm and VA Optum invoices.
- Assist with billing backlogs, account cleanup, and resolution of discrepancies.
- Participate in monthly meetings with our Paradigm Account Specialist to review account status and address billing issues.
- Assist with daily and monthly account reconciliations in QuickBooks.
- Complete daily shift reconciliations for the Maryville office.
- Complete VA note submissions as requested.
- Review veteran shift tasks and documentation daily to ensure compliance with VA requirements.
- Assist with monitoring VA authorizations and follow up with appropriate parties to ensure authorizations are received in a timely manner.
- Provide field support when needed, including client introductions and assisting with coverage of shifts.
- Step in where needed to help the Operations team maintain reliable service for our clients and Veterans.
Benefits
- Salary range is $45,000 - $52,000 dependent upon experience and skills.
- Annual performance-based bonus opportunity of approximately 5–15% of base salary, based on company and territory performance.
- 10 vacation days annually
- 5 personal days annually
- Company-recognized holidays
- Medical insurance through BlueCross BlueShield, with premiums shared 50/50
- Dental, vision, and life insurance paid by Senior Helpers
- Employee-paid accident and short-term disability options
- 24/7 Chaplain service for all employees
- Opportunities for professional growth and increased responsibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
