Business Operations Coordinator - Clearwater Beach
About The Position
The Business Operations Coordinator for Wyndham Destinations provides quality support for Sales and Marketing processes. The role delivers customer service to guests and business partners, ensures operational procedures are followed, protects data integrity and company assets, and partners with the team and leadership to implement changes and initiatives. The position supports daily business operations and helps create positive guest experiences. Day-to-day work includes setting up and updating monitors displaying online Excel documents, checking in guests using an iPad from a standing podium, maintaining personal inventory of gift cards and other incentives, providing incentives to guests, creating contracts using applications such as DocuSign, and generating daily reports. The coordinator also validates data, responds to questions from onsite business partners, and supports the integration of new processes and procedures. The role calls for someone who enjoys a fast-paced environment and interacting with guests and business partners. The successful candidate is communicative, reliable, organized, attentive to detail, eager to learn new processes, and comfortable with change. Weekend and holiday availability is required.
Requirements
- Highly proficient in Microsoft Suite.
- Availability to support the business throughout weekends and holidays.
- Exceptional attention to detail.
- Experience delivering outstanding customer service.
- Strong communication, reliability, and organizational skills.
- Enjoy working in a fast-paced environment and interacting with guests and business partners.
- Willingness to learn new processes and embrace change.
Responsibilities
- Provide customer service to guests, business partners, and team members.
- Identify opportunities to improve customer service and business processes.
- Collect and validate data when interacting with guests.
- Manage and protect company assets.
- Understand and implement operational procedures.
- Support new initiatives and teams affected by process or procedural changes.
- Maintain daily, weekly, monthly, or quarterly reporting needs.
- Use available resources, including the team, leadership, and procedural guides, to respond to questions.
- Set up and update monitors displaying online Excel documents.
- Check in guests using an iPad from a standing podium.
- Maintain personal inventory of gift cards and other incentives.
- Provide incentives to guests.
- Create contracts using various applications, including DocuSign.
- Generate daily reports.
- Validate data and reporting or answer questions from onsite business partners.
- Support the integration of new processes and procedures.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Wish Day paid volunteer time at an approved organization
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
