Business Operations Coordinator - Part Time / Flexible

Boston North•Stoneham, MA

1d•Hybrid

About The Position

Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and sales teams to win. This role drives the efficient operations of the business. You will work with the Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems. Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Requirements

Goal-oriented, self-starter, and energetic
Licensed to operate a passenger car and have a clean driving record
Professional, caring, and service-minded
Readiness to become a meaningful part of a strong team and growing business

Nice To Haves

Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc.), Microsoft Office
Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them

Responsibilities

Inventory Management
Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc.)
Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
Accounts Receivable Support
Customer Contact Information Database Management (Vonigo & Quo)
Repair Photo Database Management (CompanyCam)
Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc.)
Business Compliance Management
Vehicle Info & Maintenance Management
Assist in Develop & Document SOPs
Scheduling: Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
Communicate with customers to plan and confirm repair date/time
Weekly Schedule Development & Distribution
Business Development (Account Management Support)
Assist w/ Creating & Sending Quotes
Customer Follow-up & Misc Communication
Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
Identify, implement, and document solutions to improve business methods and processes
Prioritize customer relationships and customer service