Business Operations Coordinator III - Bonnet Creek Resort

Travel + Leisure Co.•Orlando, FL

6d•Onsite

About The Position

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Requirements

High School Diploma
Computer Skills Required
Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
5 years of general office experience & customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
None
Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

Nice To Haves

EPNY (preferable)

Responsibilities

Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department
File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards
Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program