Business Operations Coordinator III - Bonnet Creek Resort

Wyndham Hotels & Resorts•Orlando, FL

3d•Onsite

About The Position

Travel + Leisure Co. is a leading vacation ownership and travel membership company with a diverse portfolio of brands. We are looking for a Business Operations Coordinator III to perform all facets of the operations department, including tour reception, gifting, and contracts, in accordance with T+L Standard Operating Procedures. This role promotes a professional atmosphere for guests and Sales & Marketing staff, contributing to our mission of putting the world on vacation through innovation and growth.

Requirements

High School Diploma
Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel
5 years of general office experience & customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

EPNY (preferable)

Responsibilities

Greet and qualify touring guests, collect and validate all guest information, and assign tours to Sales Agents, providing necessary information to the Sales & Marketing department.
Provide exceptional customer service, answer phones and guest questions professionally, and assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation and complete daily gift, tour, and contract reconciliation in all systems.
Enter all tour and gifting information into Central Reservations Systems / Epiphany system, run reports, and prepare and balance cash, down payments, and site stats for the Contract Department.
File and secure all documents per procedures and maintain Property Owner Information per PII and PCI standards.
Prepare Timeshare Sales Contracts for the Sales Department and Property Owners, assist the Administrative Supervisor in supporting Sales Staff, and handle the preparation and maintenance of legal documents.
Assist the Supervisor in providing additional administrative support to internal departments, including Sales, Marketing, HR, and Resort teams.
Perform other duties as needed.