Business Operations Consultant - Fund Operations

MassMutual • Springfield, MA

6d

About The Position

As a Business Operations Consultant in Fund Operations, you will operate in a dynamic, collaborative environment, acting as a subject matter expert for complex business operations and fund/separate investment account launches/closings/changes. You will work independently and with management on high-visibility, cross-divisional projects, driving continuous improvement and efficiencies. You’ll be responsible for the accurate and timely implementation of separate investment accounts, coordinating system enhancements, and ensuring regulatory compliance. You’ll have significant autonomy and ownership over processes, influencing decision-making at multiple levels. The Team You’ll join the Fund Operations team, comprised of professionals with deep expertise in fund operations, technology development as members of a workcell, accounting, and project management. The team is motivated by a commitment to accuracy, efficiency, and innovation, regularly partnering with lines of businesses, corporate entities and external partners and fund managers. The team culture is collaborative, supportive, and growth-oriented, with a strong focus on continuous learning and process improvement. You’ll interact with stakeholders across the organization and serve as a key resource for resolving complex business challenges. The Impact This role plays a critical role in enabling successful product and fund launches across MassMutual by providing end‑to-end operational leadership, technical expertise, and cross‑functional coordination. By serving as a trusted subject matter expert and connector between business, technology, and production teams, this work ensures new products are launched accurately, efficiently, and in alignment with strong internal controls—while continuously identifying opportunities to improve processes and scale impact across the organization.

Requirements

• Bachelors Degree or in lieu of degree 10+ years of equivalent experience
• 8+ years of experience in fund operations, accounting, or project management.
• Series 6 at time of application or must obtain within 180 days
• 5+ years Comprehensive understanding of and application of accounting principles.
• 2+ years and Proficiency in Microsoft products and ability to learn new software systems quickly.
• 3+ years' experience with SQL and Databases

Nice To Haves

• Experience with Unival systems.
• Strong digital dexterity and ability to perform activities requiring sustained concentration.
• Advanced project management skills.
• Strong analytical and problem-solving abilities.
• Experience coordinating cross-functional teams and external partners.
• Excellent oral and written communication skills.
• Ability to prioritize workload and make decisions independently.
• Knowledge of MassMutual’s products and investment options.
• Commitment to continuous improvement and innovation.
• Demonstrated ability to support audits and maintain robust internal controls.

Responsibilities

• Lead and coordinate fund and product launches across multiple business units, ensuring timely, accurate, and compliant implementation.
• Serve as a subject matter expert during planning and execution of new products and separate investment accounts, guiding stakeholders through complex operational requirements.
• Independently design and execute project plans, testing strategies, and verification processes to support Fund Operations readiness.
• Ensure accurate setup and clear communication of new product funds within Unival and FundLinx systems.
• Act as a liaison between business lines and production teams, translating requirements, managing dependencies, and communicating status and risks.
• Establish accounts, workflows, and operating protocols with external fund managers and internal partners.
• Provide hands‑on technical support and troubleshooting for Fund Operations, resolving issues efficiently and minimizing downstream impact.
• Deliver priority internal reporting and audit support, reinforcing strong internal controls and regulatory compliance.
• Drive continuous improvement by identifying efficiencies and process enhancements beyond core responsibilities.
• Participate in and lead accounting research and reconciliation consulting as needed to support accurate financial outcomes.
• Advance MassMutual’s interests by representing the organization on external teams and initiatives when appropriate.

Benefits

• Regular meetings with the Strategy and Fund Initiatives Team.
• Focused one-on-one meetings with your manager.
• Networking opportunities with diverse Business Resource Groups.
• Access to learning content on Degreed and other platforms.
• A company that values ethics, integrity, and offers industry-leading pay and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees