Business Operations Communications Analyst

Caterpillar Inc.•Cary, NC

1d•$89,210 - $133,810•Onsite

About The Position

Support critical business inter and intra divisional communications that enable alignment, execution, and organizational effectiveness across the Commercial organization. Responsible for developing, coordinating, and delivering communication strategies that connect business priorities, commercial initiatives, leadership messaging, and operational changes to internal stakeholders. Acts as a key liaison between business leaders, functional teams, and commercial stakeholders to ensure clear, consistent, and actionable communication.

Requirements

Customer Focus: Understands stakeholder needs and translates them into clear, actionable communication solutions that support business priorities, improve alignment, and enhance the internal customer experience.
Collaboration: Partners effectively with commercial leaders, functional teams, and cross-functional stakeholders to coordinate messaging, support shared goals, and drive consistent communication across the organization.
Creativity: Brings fresh thinking to communication planning by developing engaging, practical, and audience-focused messaging that supports change, readiness, and organizational effectiveness.
Effective Communication: Communicates complex business information clearly and professionally through presentations, written materials, leadership messaging, and stakeholder updates tailored to the audience.
Relationship Management: Builds trusted working relationships with internal partners by listening actively, gathering feedback, and helping ensure communication needs are understood and addressed.

Nice To Haves

Experience supporting business continuity planning, organizational readiness, or communication efforts tied to critical business processes and operational change.
Background developing and coordinating division-level communications that support leadership messaging, business priorities, and cross-functional alignment.
Familiarity with applying corporate marketing and brand guidelines to ensure communication materials are consistent, professional, and aligned with enterprise standards.

Responsibilities

Support the communication of commercial priorities, strategic initiatives, and operational changes across the organization.
Translate complex business information into clear, concise, and actionable messaging for various stakeholder groups.
Ensure communication activities align with commercial objectives and organizational priorities.
Assist leadership teams in preparing communication materials, presentations, and messaging frameworks.
Support change communication plans related to commercial processes, tools, organizational changes, and operational initiatives.
Identify communication risks and barriers that may impact stakeholder understanding or adoption.
Develop communication approaches that improve awareness, engagement, and readiness across affected teams.
Monitor stakeholder feedback and recommend actions to improve communication effectiveness.
Gather feedback from key stakeholders to understand communication needs and organizational challenges.
Research industry trends, internal best practices, and communication approaches that enhance organizational effectiveness.
Help identify opportunities to improve information flow, transparency, and alignment across functions.
Track communication reach, engagement, and effectiveness metrics.
Assess stakeholder understanding and adoption of key initiatives.
Recommend improvements to communication strategies based on feedback and performance indicators.
Partner with commercial leaders, operations teams, strategy teams, and functional organizations to align messaging.
Facilitate communication planning and coordination across multiple projects and initiatives.
Maintain strong working relationships with internal stakeholders and leadership teams.