Business Operations Associate

Nen Creative•New York, NY

8d•Remote

About The Position

Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands and stories that fuel their growth. Since 2022, we've partnered with some of the world's top founders and institutions, including Amazon, Andreessen Horowitz, Cursor, Mercor, Listen Labs, Tech Week, Cartesia, and many more. We're growing quickly and looking for ambitious people who want to help build the company alongside us. We're looking for a Business Operations Associate to help run and improve the systems behind a fast-growing creative studio. You'll work closely with our Finance & Ops Lead and company leadership across recruiting, people operations, finance administration, and internal systems. You'll own important day-to-day workflows while also helping us figure out how to make them better as we scale. This is a hands-on role for someone early in their career who is highly organized, resourceful, and excited to take ownership. You'll get exposure to many parts of the business and have the opportunity to build processes, automate workflows, and take on increasingly complex problems over time.

Requirements

0 to 2 years of work experience; startup, high-growth, or builder experience is a strong plus
Thrive in a high-performance environment with an exceptionally high bar for quality and execution
Take ownership of outcomes from start to finish and consistently follow through
Exceptionally organized, disciplined, and detail-oriented
Communicate clearly and professionally, both written and verbally
Proactive and comfortable figuring things out without having every step defined
Move quickly, prioritize well, and bring a strong sense of urgency to getting things done

Nice To Haves

Experience at a startup, creative agency, studio, or other fast-growing company
Familiarity with tools like Google Workspace, Slack, Monday, Asana, an ATS, or accounting/invoicing platforms
Experience building automations or using AI tools to improve workflows

Responsibilities

Own recruiting operations, including maintaining hiring plans, coordinating with recruiters, scheduling interviews, tracking candidates, collecting feedback, and keeping searches moving
Manage employee onboarding and offboarding, including documentation, account setup, software access, equipment coordination, and internal workflows
Administer internal tools and systems including Google Workspace, Slack, Figma, GitHub, Asana, and other platforms
Own client invoicing operations, including preparing invoices, tracking receivables, following up on outstanding payments, and escalating issues when needed
Coordinate vendor onboarding, payment requests, insurance documentation, contracts, DocuSign workflows, and other business operations
Build and maintain SOPs, trackers, dashboards, and internal documentation
Help execute company-wide initiatives and process improvements
Identify opportunities to automate repetitive work and make our internal systems more efficient
Jump into new operational problems as they come up and help figure out how to solve them