Business Operations Associate

Plenful • New York City, NY

1d • Hybrid

About The Position

Plenful is hiring a Business Operations Associate to help build the internal systems and processes that enable our company to scale. This is a generalist role for someone who enjoys structuring ambiguous problems, working across teams, and turning ideas into practical solutions. Initial ownership will include: Managing employee-facing IT operations, including devices, software, access, vendors, and day-to-day support. Improving company knowledge management, including Notion structure, governance, and documentation. Leading high-priority cross-functional projects from problem definition through implementation. The role reports to our Chief of Staff & VP, Business Operations and will evolve as Plenful’s needs grow.

Requirements

• 3–5 years of experience in Business Operations, Strategy & Operations, consulting, startup operations, or a similarly cross-functional role.
• Strong systems thinking and creative problem-solving skills.
• Ability to structure ambiguous problems and independently drive work to completion.
• Strong project management, analytical, and written communication skills.
• Technical fluency and comfort learning and managing workplace tools and systems.
• High ownership, attention to detail, and willingness to combine strategic thinking with hands-on execution.
• Collaborative, low-ego approach and ability to work effectively across teams.

Nice To Haves

• High-growth technology experience preferred; healthcare or regulated-industry experience is a plus.

Responsibilities

• Identify manual, fragmented, or unclear processes and use technology, automation, and AI to make them more efficient and scalable.
• Maintain and improve Plenful’s workplace and IT systems, including tool administration, permissions, documentation, and operating processes.
• Lead cross-functional operational projects by defining problems, aligning stakeholders, managing timelines, and implementing durable solutions.
• Strengthen company knowledge management by improving Notion organization, governance, templates, and content discoverability.

Benefits

• Full medical, dental, and vision insurance for you and participation for your family
• 401(k) with Company Match
• Equity
• Unlimited PTO
• $100/week to cover your midday meals
• $100/month to support your health and well-being
• $100/month for SF and NYC-based employees
• Paid leave to support growing families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed