Business Operations Associate

Koalafi

4d•Remote

About The Position

We are in search of a Business Operations Associate to assist in providing exceptional customer service to our rapidly growing customer base. This associate will have the unique opportunity to grow alongside the company and help shape the future direction. This associate will be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes, and internal tickets. This associate will handle back-office responsibilities including posting payments, handling credit check and payment disputes, and independently following highly-regulated processes.

Requirements

2+ years of relevant experience in financial services, billing, or fraud investigations
Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy, and consistency
Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
Excellent verbal and written communication skills
Attention to detail and excellent organizational skills
Strong interpersonal and active listening skills
Ability to work independently and efficiently, both in-person and on work from home days
Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
Bachelor’s degree or equivalent experience

Nice To Haves

Bilingual (English/Spanish) preferred; additional languages a plus

Responsibilities

Provide superior customer and operational support, through email, direct mail, faxes, and internal tickets
Resolve inbound requests and issues independently and escalate as needed
Handle disputes, chargebacks, and other account-level issues
Post payments received through direct mail with exceptional accuracy and efficiency
Conduct QA of customer service phone calls as needed
Adhere to regulatory and compliance timelines
Follow established processes with precision, while remaining proactive in identifying opportunities for improvement
Be flexible to perform a number of different tasks as needed