Business Operations Associate

Aston Carter•Toronto, ON

7d•CA$25 - CA$25•Onsite

About The Position

The Business Operations Associate supports the seamless movement of client funds between financial institutions by ensuring transfers are fast, accurate, and reliable. You will join one of the core operational pillars—ATON Transfers, Manual In, or Manual Out—based on team needs and your availability for in-office work. In this role, you contribute directly to the integrity of key transfer processes and help improve operational workflows within a dynamic payments and business operations environment.

Requirements

Experience in payments operations or a closely related payments-focused role.
Proficiency in SQL for querying and analyzing operational and payments data.
Strong data entry skills with a high level of accuracy and attention to detail.
Proficiency with Excel for organizing, analyzing, and reporting operational information.
Proficiency with Google Sheets for collaborative data tracking and reporting.
Demonstrated attention to detail in reviewing transactions, reconciliations, and transfer records.
Experience working within business operations or operations-focused environments.
Ability to use Jira or similar tools to track issues and support operational workflows.
Strong problem-solving skills with the ability to review ACC/REJ items and resolve issues efficiently.
Effective communication skills to collaborate with internal teams and ensure clear documentation of operational activities.

Nice To Haves

Degree or diploma in a relevant field such as business, finance, or a related discipline.
Experience specifically in payments operations, including handling cheques, electronic transfers, and manual transfers.
Familiarity with ATON transfers and DTC outbound transfer processes.
Experience in process improvement within operations or payments environments.
Comfort working across multiple tools and systems to support business operations.
Interest in building a longer-term career in payments, operations, or financial services, with potential for extension or conversion to a permanent role based on performance and business needs.

Responsibilities

Support key transfer processes, including cheque reconciliation and processing, to ensure accurate and timely handling of client funds.
Review ACC/REJ (Accept/Reject) items, investigate issues, and resolve discrepancies to maintain smooth transfer operations.
Set up DTC outbound transfers and verify that all required information and documentation are complete and accurate.
Handle electronic transfers via the ATON network for both inbound and outbound transactions, following established procedures and controls.
Process incoming cheques, A$M, and other paper-based methods as part of the Manual In pillar, ensuring data accuracy and adherence to timelines.
Manage outbound paper-based or manual transfers within the Manual Out pillar, coordinating with relevant stakeholders as needed.
Perform accurate data entry for payments and operational records, maintaining up-to-date and reliable information in internal systems.
Use tools such as Excel and Google Sheets to track, reconcile, and report on operational activities and transfer statuses.
Leverage SQL to query data, support investigations, and provide insights into payment operations and business processes.
Utilize Jira to log, track, and resolve operational issues, ensuring transparency and timely follow-up on outstanding items.
Identify opportunities for process improvement within payments and business operations, and contribute ideas to enhance efficiency and accuracy.
Collaborate with colleagues in the CXO group and across operational pillars to ensure consistent, high-quality service and a positive client experience.
Adhere to internal policies, procedures, and controls related to payments operations, data handling, and transfer processing.