Business Operations Analyst (Onsite)

Cisco•San Jose, CA

3d•Onsite

About The Position

The Failure Analysis & Prevention team at Cisco is responsible for ensuring high customer and product quality. The Technology and Quality organization delivers customer-focused quality, reliability solutions, and infrastructure for Cisco products. This role is critical in driving competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management. The ideal candidate is a problem solver focused on continuous product improvement, eager to learn and grow in an evolving environment, and a self-starter who can quickly acquire information and resolve issues.

Requirements

Bachelors degree with 5 +years of related project/program management experience.
Masters' degree with 3+ years of related experience.
Prior experience leading and managing cross-functional teams and external vendors.
Exceptional communication, negotiation, and conflict-resolution skills to manage various stakeholders expectations.
Proven ability to define program scores, manage budgets, and allocate resources efficiently across multiple projects.
Provide training and lead by example to new team members.

Nice To Haves

Masters certification in project/program management
Industry experience with Semiconductor or Manufacturing industry
Excellent communication, organization, presentation, and analytical skills.
Ability to communicate in one of the following languages: Chinese, Spanish or Vietnamese.

Responsibilities

Decisions impact the quality, efficiency and effectiveness of own function/client group; contributions may result in business or process improvements
Manages medium to large sized projects with moderate to high risk; solution may require teamwork among cross-functional teams; there may be multiple interdependencies, and the solution could impact many applications
Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
Helps drive process and manage projects
Defines and validates the project scope, plan and schedule for complex projects; define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance
Identifies risks to project success and creates mitigation plans
Manages project delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members
Establishes partnerships with partners to build support, secure sponsorship, and ensures alignment for project outcomes, end products and/or solutions
Drives change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training
Evaluates project results against success metrics; creates or reengineers processes and resources to improve productivity and end product

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)