Business Operations Analyst

Cisco•San Jose, CA

16d•$116,300 - $150,900•Onsite

About The Position

The Business Operations Analyst will provide business operations support, coordinate the Outside Service (O/S) budget, Statement of Work (SOW) lifecycles, and vendor management. This role requires a detailed, logistical approach to leading service contracts within our systems, ensuring alignment to requirements and targets. The role is within the Supply Chain Silicon Operations Team.

Requirements

5 years of related experience
Experience handling budgets and Outside Service Contracts
Experience delivering simultaneous programs and running various timelines

Nice To Haves

BA/BS Degree in a related field
Expertise in financial operations, including fiscal year planning, budget oversight, headcount management, contract applications and expenditure management. Ability to align operational spending with silicon program performance targets.
Experience owning the lifecycle of multiple simultaneous contracts. Adept at navigating multi-functional dependencies, ensuring operational continuity, and implementing governance.
Outstanding interpersonal and relationship leadership skills. Ability to influence multi-functional partners and communicate new concepts to both technical and non-technical leadership.
Strong critical thinking and pragmatic judgment. Demonstrated ability to thrive in fast-paced, ambiguous environments, leading shifting priorities.

Responsibilities

Responsible for all aspects of team Statements of Work (SOWs) within C-Worker, from initial fiscal year setup to ongoing amendments and modifications.
Lead quarterly staff planning processes to ensure meticulous budget alignment, and accurate forecasting.
Provide end-to-end management of Outside Service (O/S) budgets and contracts.
Serve as the main interface between external vendors and SiOps management, translating staffing requirements into actionable Outside Service (O/S) support strategies.
Drive continuous improvement through structured Quarterly Business Reviews (QBRs), supervising service quality and identifying strategic opportunities for optimization.
Partner with Global Procurement Services to ensure Silicon Operations maintains a high-performing supply chain support model.
Identify and implement process improvements between hiring managers and Outside Services (O/S).
Develop and deliver comprehensive training and documentation to ensure hiring managers are fully equipped to navigate procurement processes and complete their operational responsibilities effectively.
Deliver clear communication, ensuring all interested parties are aligned on expectations, compliance standards, and program results.
Partner with the SiOps Chief of Staff to lead operational initiatives, ensuring the organization scales effectively to meet Cisco’s growing demand.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt employees)
flexible vacation time off program (Exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)