Business Operations Analyst (Business Analyst III)

Fairfax County • Fairfax (Ej26), VA

2d • Onsite

About The Position

Join the Park Authority and our nationally recognized team of professionals! This position works as a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level. Under supervision of the Revenue Applications Manager, leads analysis and optimization of business processes tied to the Park Authority’s revenue collecting operations. Collaborates with stakeholders to identify business needs, translate requirements, and ensure operational workflows are accurately supported within revenue collecting systems. Partners closely with the Technical Systems Analyst to ensure business requirements are reflected in system configuration, enhancements, and vendor-delivered solutions. Conducts continuous evaluation of business practices, recommending improvements to increase efficiency and customer experience. Coordinates user training, supports management change, and works with technical and vendor teams to ensure system functionality meets business goals. Provides strategic input to guide future operational and system related planning.

Requirements

• Bachelor's degree in business, computer science or a field related to the department where the IT services are being used
• Four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system
• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations
• Knowledge of effective project management methods, practices and techniques
• Ability to analyze and evaluate administrative processes and procedures for automation purposes
• Ability to conduct research into new information technology
• Ability to train employees in the use of hardware and software
• Ability to prepare user manuals
• Ability to translate technical terminology into terms understandable to management and employees
• Ability to establish and maintain effective business relationships
• Completion of a criminal background check

Nice To Haves

• 5 or more years of experience analyzing, optimizing, and redesigning business processes across complex organizations
• Demonstrated experience integrating new lines of business, services, or programs into enterprise or agency wide revenue collecting systems
• At least 5 years of experience writing business process documentation
• Strong oral and written communications skills
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions)
• Bilingual in English and another language

Responsibilities

• Analyze and optimize business processes
• Design and integrate new lines of business into agency revenue applications
• Facilitate business process development and system mapping
• Translate business needs into system and functional requirements
• Partner with technical staff and vendors to ensure system functionality
• Business process documentation, training, and user support
• data driven decision-making and strategic planning
• Serves as lead software system administrator for interdepartmental or County-wide automated system
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation
• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities
• Identifies and tests system enhancements
• Defines and maintains system administration documentation
• Organize and direct system user groups
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system
• Provides assistance to system users
• Develops conceptual approaches to satisfy user requirements
• Oversees user acceptance testing
• Evaluates new technology for applicability and enhanced effectiveness
• Develops strategic plans to ensure solutions comply with established standards
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems
• Establishes priorities and timetables for system-related projects
• May supervise other employees on a recurring or project basis
• Generates reports to meet special agency needs
• Acts as intermediary between users and technical staff to resolve problems
• Participates in developing user training manual
• Provides training to users
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology
• Develops and provides technical briefings for staff on new services and system components
• Provides technical support and training to users of installed software
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions
• Stays abreast of technology changes
• Provides assistance to other staff as needed
• Serves on committees and task forces and undertakes special projects as assigned

Benefits

• Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
• Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level