ADMIN OFCR 4 CX

UCSF•San Francisco, CA

20h•$57 - $92•Onsite

About The Position

The Business Operations Analyst provides operational expertise to the Radiology Leadership Team and helps develop the business strategy of UCSF Health’s radiology enterprise. The role analyzes patient-level clinical data to inform operational and strategic decisions and plays a critical part in developing and monitoring departmental volume budgets, including utilization tracking and reporting. The position assesses organizational and strategic issues, works with leaders to identify root causes of performance gaps, and helps implement improvement strategies aligned with institutional goals. It applies organizational development approaches such as strategic planning, process redesign, and culture change, and analyzes organizational structures, policies, systems, and data to align operations with broader health system objectives. Additional duties include operational planning, project coordination, reporting administration, and leadership support. The role monitors access, operational, and volume indicators; investigates volume-budget discrepancies; supports scheduling and strategic growth initiatives; and builds and maintains reporting dashboards. It collaborates with radiology operations leaders and other departments on strategic planning, optimization, workplans, standardized processes, and reporting. It also supports purchasing requests, expense processing, and invoice tracking against departmental budgets. The position requires flexibility to orient and work at all UCSF Medical Center locations.

Requirements

Bachelor’s degree in a related area and/or equivalent experience or training.
At least 5 years of related experience, preferably in healthcare.
Strong strategic skills, including collaborating with senior management to set and align organizational objectives, drive initiatives, and navigate complex challenges.
Ability to organize and manage large datasets and build Tableau and other reporting dashboards using those datasets.
Ability to set goals and manage implementation of initiatives; adaptability and ability to work under pressure and meet deadlines.
Skills in organizing, simplifying, and improving business-unit processes and procedures while maintaining standards and compliance.
Interpersonal skills to maintain professional relationships with peers, multidisciplinary team members, and executives; ability to work creatively with others, incorporate their ideas when appropriate, and promote and develop others.
Strong problem-solving and analytical skills to evaluate complex or new issues, identify resolution options when no precedent exists, and question the status quo.
Verbal and written communication skills for critical and sensitive situations, including active listening and gaining acceptance from others.
Knowledge of Radiology application information systems and ability to identify technological inefficiencies and improve use of department computer application programs.
Flexibility to orient and work at all UCSF Medical Center locations.

Nice To Haves

Master of Business Administration (MBA) or Master of Health Administration (MHA).
Tableau Developer License.

Responsibilities

Help develop the business strategy of UCSF Health’s radiology enterprise and monitor access, operational, and volume indicators to identify corrective actions needed to meet volume goals.
Work with operational leads to investigate volume-budget discrepancies and assess the effects of utilization changes and program modifications.
Work with the Imaging Access Director to identify scheduling changes that may affect volume.
Develop data models for strategic growth initiatives.
Build and maintain Tableau and other reporting dashboards for volume budgets, utilization targets, business-unit KPIs, and related measures.
Synthesize data analytics to monitor and manage organizational goals and strategic priorities.
Lead, recommend, and create reports for radiology operational leaders, and assist with ad hoc materials for leadership or executive reporting.
Collaborate with radiology operations leaders on strategic planning and optimization initiatives.
Support operational leaders in developing workplans, including tasks, milestones, ownership, and timelines.
Assist in developing standardized work and processes to create capacity and accommodate volume growth while using technology and data analytics in alignment with health system strategic goals.
Maintain reporting dashboards, including Smartsheet, Tableau, and Excel, and assist with ad hoc Radiology reporting.
Work with Finance Directors, the Assistant Director of Patient Financial Clearance, the Director of Revenue Cycle, and radiology operations teams on reports and analyses for Adult, Children’s, Ambulatory, and Network services.
Maintain purchasing requests, process expenses, and track invoices against departmental budgets.