Business Operations Analyst – Platform Training & User Enablement - Operations

U.S. Bank • Saint Paul, MN

1d • $81,515 - $95,900 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Are you energized by helping people get good at something? Do you enjoy turning a complicated tool into something a person can use with confidence? U.S. Bank is seeking a collaborative and creative analyst to own training and user enablement for the ARES platform and help our users get real value from it.

A platform is only as good as its users' ability to use it well. This role owns the entire experience of learning ARES, from a new user's first session to the resources they turn to six months in. You will create the training, run the forums where users bring their questions, lead the champion network that carries knowledge into the business lines, and serve as a direct line between what users struggle with and what the platform team builds next. Your work is what turns a capable platform into an adopted one.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Nice To Haves

• Experience developing training content and user-facing documentation, including written guides, job aids, and instructional video
• Demonstrated ability to deliver live training and facilitate group sessions for audiences of varying size and seniority
• Experience running or supporting a user community, champion network, power user program, or similar engagement initiative
• Proven ability to gather user feedback through surveys, interviews, or support channels, identify themes, and translate them into actionable recommendations
• Strong understanding of user adoption and change management practices for technology platforms
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring with business line leaders
• Ability to translate technical concepts into plain language for a non-technical audience
• Experience building reporting and dashboards to track adoption, engagement, or program performance; familiarity with Domo, Power BI, or Tableau is a plus
• Experience with SharePoint, Microsoft 365, and content management or knowledge base platforms
• Ability to manage multiple programs, projects, and deadlines simultaneously
• Excellent relationship-building and stakeholder management skills, with the ability to influence without direct authority
• Effective verbal and written presentation and communication skills
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Familiarity with trust, custody, or securities operations products and services is a plus

Responsibilities

• Create and maintain ARES training content, including training videos, user guides, job aids, and reference materials
• Own the ARES Resource Center and SharePoint presence, keeping content accurate, findable, and genuinely useful
• Deliver live training sessions, including new user onboarding, use-case-specific training, and manager-focused sessions
• Host and coordinate recurring office hours with users and business line leadership, including scheduling, topic preparation, and follow-up
• Lead the ARES Champions program: recruitment, onboarding, engagement tracking, and the champion resource hub
• Develop and deliver user communications, including platform updates, release notifications, issue and outage communications, and the monthly newsletter
• Support the ARES shared mailbox, with a focus on user questions and how-to requests, and identify opportunities to deflect recurring questions into self-service content
• Design and run the user feedback program, including surveys and other feedback channels, and translate what users say into actionable recommendations for the platform roadmap
• Build and maintain reporting on training completion, adoption, user sentiment, and engagement, and present findings to management

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree