Business Operations Analyst, Data Science & Innovation - Brand Consulting
About The Position
CAA Brand Consulting is a strategy-led, full-service marketing agency with expertise in Cultural and Consumer Insights, Data and Analytics, Talent/Influencer and Property Partnership Advisory, Experiential, Social Impact, Creative Services, and Content and Digital Strategy. These integrated capabilities come together to offer solutions from planning through execution, and we pull in a collective perspective of expertise with each client brief to ensure we are tapping into diverse thinking and building strategies reflective of the marketplace and culture we work within. The Business Operations Analyst, Data Science & Innovation supports the CAA Brand Consulting team, splitting time between hands-on support for the group's AI applications and workflow implementation work and the operational rhythm that keeps the broader Business Operations function running. This role helps test, document, and maintain the agentic workflows and tools the team ships, while also owning usage tracking, reporting, vendor administration, and other operational support that lets senior team members focus on higher-level decisions. The ideal candidate is organized, detail-oriented, and has a working knowledge of AI tools, and is comfortable moving between hands-on workflow support and day-to-day business operations.
Requirements
- Bachelor's degree in Marketing, Business, Communications, or similar discipline.
- 2-3 years of relevant experience as an analyst, coordinator, or product-support role
- Working knowledge of AI tools, with a product-management mindset; comfortable gathering requirements, prioritizing intake, and coordinating across stakeholders.
- Strong organizational skills; able to hold several threads at once without letting any slip.
- Proficient in Microsoft Office (Word, Excel, Outlook), with strong PowerPoint skills.
- Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
- Strong verbal and written communication skills.
- Team-oriented and comfortable working cross-functionally.
Nice To Haves
- Agency experience, ideally within sports & entertainment
- MBA or other advanced degree in operations or a related field, a plus.
- Familiarity with tracking and maintaining budgets and financial concepts.
- Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.
Responsibilities
- Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms; partner with cross-functional teams to engineer, standardize, and refine prompt patterns and templates.
- Oversee and scale the team's shared AI component library, establishing reusable architectural frameworks to accelerate build cycles and ensure consistency across new workflows.
- Facilitate the integration and deployment of proprietary AI systems and internal tooling to support account and functional teams across the organization.
- Track and analyze live workflow metrics to identify performance drift, technical issues, or usage decline, proactively mitigating risks to safeguard end-user experience.
- Coordinate with Insights & Analytics, Strategy, and other functional teams to support the rollout and integration of AI applications across the business unit.
- Manage usage and spend tracking dashboards and help assemble the monthly reporting cadence to Finance.
- Oversee vendor portal administration, managing provisioning workflows, role-based access tiers, and platform compliance across functional teams.
- Manage the intake process for new workflow requests, feeding the use case inventory, and quarterly build slate.
- Drive daily operational continuity across the Business Operations function, coordinating departmental workflows, cross-functional stakeholder communication, and meeting enablement to optimize team capacity.
Benefits
- Medical Insurance
- Basic Life and AD&D Insurance
- Telemedicine
- Employee assistance and mental health counseling in person, virtually, or through text
- Paid Vacation / Holidays
- Paid Sick Time
- Paid Parental Leave and Other Paid Leaves of Absence
- NICU leave
- Bereavement resources
- Adoption Benefits
- Educational Assistance
- Mental Health Resources
- Employee Assistance Plan
- Dental, Vision Insurance
- 401K Plan
- Flexible Spending Accounts (Health Care and Dependent Care)
- Health Savings Account
- Voluntary Life and AD&D Insurance
- Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
