Business Operations Advisor

Blue Cross and Blue Shield of North Carolina • Remote Flex - North Carolina, SC

6d • $73,698 - $117,917 • Hybrid

About The Position

We’re hiring a Business Operations Advisor to join the Network Operations Team! Provide department, divisional and/or segment focused business and operational support to include operational planning, workforce planning, reporting, data and/or budget analysis, internal/external marketing, and special projects.

Requirements

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

Nice To Haves

• 5+ years of provider credentialing experience is highly preferred.
• Executive reporting and data analysis experience is highly preferred.
• Salesforce experience

Responsibilities

• Facilitate planning of strategic goals and development of departmental/divisional operational plans.
• May produce segment business plans and analysis under guidance from Segment Lead.
• Coordinate, plan and facilitate various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based.
• Assist with the overall workforce plan and staffing models, taking into account multiple and interrelated initiatives to either increase or decrease headcount, each with their own set of success criteria/outcomes, budget, and duration. Responsible for tracking employee hires by budget & competency, per the Strategic Plan and other key inputs.
• Aid in the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department.
• Lead change management work to support business and process improvements and overall departmental/divisional effectiveness.
• Handle special projects for the department/division/segment as assigned.
• Assist in the evaluation of potential opportunities to reduce costs/improve efficiencies
• Lead the review and evaluation of best or next practice opportunities for potential adoption
• Review industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.
• Serve as lead on engagements with external entities (i.e. consultants) and coordinate data gathering and research efforts based on the direction of leadership.
• Track initiatives/projects for the department/division/segment and may create presentations of initiative/project progress for varied audiences, which may include ILT and Senior Leadership.
• Consolidate and standardize data analysis and reporting for relevant business operations.
• Perform departmental budget analysis, monitor budget forecasts and review progress against administrative cost reduction goals
• Track goal progress, including data collection and analysis of key performance metrics (KPIs)
• Accompany leaders to internal and/or external partnership meetings, and capture discussions for follow-up
• Prepare input for Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external.
• Provide support for leadership’s public speaking engagements and/or industry Board and Committee meetings.
• Lead in management of vendor relationships as required by business operations’ needs.

Benefits

• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level