Business Operations Administrator

Vista Higher Learning•Boston, MA

8d•Hybrid

About The Position

This role supports the Business Operations team in expanding the capacity and level of strategic support provided to the Sales, Marketing, and Customer Success teams. The ideal candidate has a good understanding of the relationship between strong processes, accurate data, and reports generated through sales and marketing systems, with an eye for detail, an analytical mindset, and a desire to grow their career while supporting the operational efficiency of a growing business.

Requirements

Bachelor’s degree minimum (must be completed/earned by May 2026)
1+ years of professional work experience (including co-op/internship experience) in business operations, marketing analytics, sales support, revenue or similar roles.
Good problem-solving skills and experience interpreting different operational needs or challenges and identifying resolutions.
Familiarity/hands-on experience with using sales or customer account (CRM) and marketing automation software and/or tools.
Advanced proficiency in Microsoft Excel with pivot tables, charting, conditional formatting, data validation, and lookup functions.
Proficiency in standard office software (e.g., Microsoft Office, Google Workspace), usage of digital tools for communication and productivity and excellent verbal and written communication skills.

Nice To Haves

Experience working in the publishing, ed-tech, language learning or similar industry
Experience using Salesforce or Marketo tools

Responsibilities

Support Go-To-Market teams (Sales, Marketing, and Customer Success) by building, maintaining, and monitoring reporting dashboards that track sales, marketing, and customer performance.
Conduct sales territory analysis, proactively flagging trends, risks and opportunities for improvement, tracking performance trends and advising on potential changes.
Analyze sales data and deal approvals and provide insights to support decision‑making.
Review marketing data, including segmentation, campaign performance tracking, and reporting on return on investment (ROI).
Help ensure maintained data quality across systems, troubleshoot issues and support integrations with internal and third‑party data sources.
Build and improve dashboards, update documentation and training materials, respond to ad hoc analysis requests to contribute to scalable reporting and tool usage.
Assist with special projects as needed.