Business Operation Manager

Paktron LLC•Lynchburg, VA

2d•Hybrid

About The Position

The Business Operations Manager serves as the operational backbone of Paktron, ensuring the smooth execution of customer service, supply chain, people operations, payroll administration, and key business processes. This role owns the day-to-day administrative and operational systems that support revenue growth, manufacturing performance, employee engagement, and compliance. Acting as a central coordinator across Sales, Operations, Quality, Finance, Human Resources, and Corporate shared services, the Business Operations Manager ensures that information, materials, and processes flow efficiently throughout the organization. The position is responsible for managing existing customer business, order administration, forecast and CRM support, purchasing and supplier coordination, payroll processing, employee onboarding and offboarding, training administration, and business compliance activities. The role also supports financial controls, audit readiness, and documentation required for ISO and SOX compliance. By owning these critical business processes, the Business Operations Manager enables the General Manager to focus on strategy and operational performance while allowing the Sales & Applications Engineering Manager to focus on business development, customer growth, and technical support.

Requirements

Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Human Resources, or related field preferred.
5+ years of experience in business operations, office management, manufacturing administration, supply chain, customer service, or related disciplines.
Experience working within a manufacturing environment preferred.
Strong knowledge of ERP and CRM systems.
Experience with payroll administration and reporting, purchasing, and business process management.
Experience with HRIS systems. (Paylocity a plus)
Familiarity with ISO quality systems, audit requirements, and SOX compliance preferred.
Strong organizational, analytical, and problem solving skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work effectively across departments.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Outstanding Customer Service.

Responsibilities

Manage customer order entry, order administration, order tracking, and fulfillment coordination.
Serve as a primary point of contact for existing customers regarding order status, delivery schedules, and administrative inquiries.
Maintain customer records and ensure accuracy of customer information within CRM systems.
Manage customer forecasts and demand planning information.
Support CRM administration, sales reporting, pipeline tracking, and business analytics.
Coordinate with Sales, Operations, and Production teams to align customer demand with manufacturing capacity.
Assist the Sales & Applications Engineering Manager with administrative and operational support activities.
Monitor order accuracy, on time delivery performance, and customer satisfaction metrics.
Support customer retention by ensuring responsive service and effective communication.
Participate in cross functional initiatives that improve customer experience, sales effectiveness, and business growth.
Support accounts payable processes, including invoice processing, vendor documentation, and payment coordination.
Assist with financial controls, reporting requirements, and audit preparation activities.
Maintain documentation required for internal, external, ISO, customer, and SOX audits.
Process purchase orders and coordinate purchasing activities to support operational requirements.
Monitor supplier performance, delivery schedules, and material availability.
Follow up with suppliers to ensure timely delivery of materials and services.
Support inventory planning and material management activities.
Maintain accurate business records within ERP systems and ensure data integrity.
Generate operational and financial reports as needed to support management decision making.
Identify and implement process improvements that increase efficiency, accuracy, and organizational effectiveness.
Manage employee onboarding and offboarding processes, ensuring all required documentation is completed and maintained.
Administer payroll processing and maintain employee records with accuracy and confidentiality.
Support employee benefits administration and respond to employee administrative inquiries.
Maintain training records, certifications, and compliance documentation.
Coordinate employee training programs and ensure required training is completed on schedule.
Support compliance with company policies, employment regulations, ISO standards, and SOX requirements.
Maintain personnel files and documentation in accordance with company and regulatory requirements.
Assist leadership with employee engagement initiatives and administrative support related to workforce management.
Other duties as assigned