Business Office Supervisor

Best Care•Omaha, NE

3d•Onsite

About The Position

Provides structured daily oversight of posting and credit/collections staff operations. Supports onboarding and training of new team members. Reinforces department performance expectations and quality standards. Assists with workflow prioritization during staffing or volume fluctuations.

Requirements

High school diploma, General Educational Development (GED) or equivalent required.
Minimum 2 years of business office or related experience required.
Excellent computer literacy, including proficiency in Excel/Word programs.
Excellent written and verbal skills, organizational skills and attention to detail.
Requires the ability to exercise independent problem solving skills, oversee and meet productivity and department goals.
Manage job priorities in a self-directed manner.

Nice To Haves

College Degree in business related field preferred.
Supervisory experience preferred.

Responsibilities

Role models customer service excellence to meet and exceed customer expectations.
Adheres to organizational standards of behavior.
Promotes Service Excellence.
Manages staff scheduling, performance, coaching and discipline to ensure smooth operation in accordance with Health System policies.
Collaborates with Manager to maintain adequate staffing, develop and monitor department goals and procedures.
Completes performance reviews/ performance improvement plans as needed.
Recruits and retains top talent.
Facilitates training of new staff.
Develops and maintains department procedures.
Creates an environment for giving and receiving feedback.
Rewards and recognizes staff for their achievements.
Promotes Teamwork.
Responsible for working with the team to ensure 835’s and lockbox files have processed daily.
Responsible for working with finance and account balancing staff to ensure we reconcile daily.
Supervises our unassigned cash accounts.
Supervises manual postings.