Business Office Supervisor 1.0 FTE

Waverly Health Center•Waverly, IA

5d•Onsite

About The Position

This position is a 1.0 FTE (Full-Time Equivalent) role with scheduled weekly hours of 40, on the 1st Shift. The primary functions involve reviewing and training staff in appropriate billing and documentation methods to ensure compliance and maximize reimbursement. The role supervises end-to-end revenue cycle functions, including charge capture, billing, collections, and financial assistance programs, ensuring the department effectively meets the needs of patients, providers, and other customers. The supervisor will also assist patients with billing inquiries and monitor accounts receivable for timely follow-up to optimize cash flow. Analysis of denials, underpayments, and reimbursement trends is crucial, requiring identification of root causes and implementation of corrective actions. Maintaining accurate payer configuration, reimbursement methodologies, and the chargemaster (including CPT and revenue codes, and price setting) are key responsibilities. Collaboration with clinical departments to improve charge capture processes and identify workflow gaps is also expected. The role requires maintaining knowledge of applicable rules and regulations related to coding, billing, and charge processes.

Requirements

Must possess high school diploma or equivalent.
Must have a solid understanding of health care pricing and reimbursement.
Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system.
Job specific systems are also required.
Must be able to read, speak, and write fluent English.

Nice To Haves

Three to five years of auditing and training experience highly preferred.
Previous management experience preferred.

Responsibilities

Supervise end-to-end revenue cycle functions including charge capture, billing, collections, and financial assistance programs.
Ensure the department is organized to effectively and consistently meet the needs of patients, providers, and other customers.
Assist patients with questions regarding billing statements, charges and financial responsibilities.
Monitor accounts receivable and ensure timely and appropriate follow-up on outstanding balances to optimize cash flow.
Review and analyze denials, underpayments and reimbursement trends.
Identify root causes and implement corrective actions to improve revenue cycle performance.
Ensure accurate payer configuration and reimbursement methodologies are maintained within the system.
Maintain and update the chargemaster, including establishing appropriate CPT and revenue codes, as well as price setting.
Work collaboratively with clinical departments to improve charge capture processes.
Identify workflow gaps and work to implement process improvements.
Maintain knowledge of applicable rules and regulations as they relate to the coding, billing and charge processes.
Contributes to the development of departmental budget.
Ensures that budgetary concerns are communicated to Manager as needed.
Identifies performance expectations and ensures that employees understand and are held accountable to those expectations.
Assesses employee performance in a timely manner and works with employees to resolve performance issues.
Takes timely and appropriate disciplinary actions.
Acknowledges employee accomplishments.
Communicates and enforces Waverly Health Center policies.
With the Manager develops policies and procedures essential to the operation of the department in compliance with regulatory requirements.
Creates and maintains departmental job descriptions with department Manager.
Collaborates with Manager to build a team with diverse skills and strengths by selecting the best candidate for each position.
Develops effective staffing patterns to meet departmental needs.