Business Office Specialist

Enterhealth•Van Alstyne, TX

1d•Onsite

About The Position

Enterhealth is a nationally recognized leader in dual diagnosis, trauma-informed addiction treatment, dedicated to helping individuals achieve lasting recovery through science-based, compassionate care. Located on a private 43-acre ranch-style campus in North Texas, Enterhealth Ranch provides a serene, resort-style environment where team members can focus on delivering exceptional service and supporting outstanding patient outcomes. We are seeking a highly organized, detail-oriented, and service-driven Business Office Specialist to join our leadership support team. This role serves as the operational backbone of the facility, overseeing a broad range of financial, administrative, patient accounting, and office management functions. The Business Office Specialist works closely with patients, families, facility leadership, and the corporate business office to ensure accurate financial operations, exceptional customer service, and seamless day-to-day administrative support. The ideal candidate thrives in a fast-paced healthcare environment, demonstrates strong financial and organizational skills, and enjoys being the trusted resource and "go-to" person for operational support across the facility.

Requirements

High school diploma or equivalent required
Minimum of 3-5 years of business office, accounting, healthcare administration, bookkeeping, or office management experience preferred
Experience in behavioral health, healthcare, residential treatment, or medical office environments strongly preferred
Knowledge of billing, collections, accounts receivable, bookkeeping, and financial reconciliation processes
Experience working with patient financial accounts, contracts, insurance verification, and healthcare financial operations preferred
Strong proficiency in Microsoft Office Suite, accounting software, and electronic health record (EHR) systems
Exceptional organizational, multitasking, and time-management skills
Excellent customer service, interpersonal, and communication skills
Strong attention to detail, accuracy, and problem-solving ability
Ability to work independently while collaborating effectively with leadership and cross-functional teams
Professional demeanor and ability to handle sensitive financial and patient information with discretion
CPR and SAMA certification required within 30 days of employment
Ability to pass background screening and meet all employment requirements
Valid and active DL

Nice To Haves

Associate's or Bachelor's degree in Business, Accounting, Healthcare Administration, or related field preferred

Responsibilities

Manage day-to-day business office operations, ensuring accuracy, efficiency, and compliance with company policies
Oversee patient financial accounts, including deposits, balances, payment plans, collections, and account reconciliation
Coordinate billing, invoicing, collections, and payment processing activities
Maintain accurate bookkeeping records, expense tracking, petty cash, and banking activities
Prepare and submit invoices, financial reports, and supporting documentation as required
Assist with month-end processes and collaborate with the Corporate Business Office on financial reporting and account management
Monitor outstanding balances and proactively communicate with patients and families regarding financial obligations
Serve as the primary point of contact for patients and families regarding financial matters, contracts, billing questions, and payment arrangements
Verify insurance information and coordinate financial documentation during admissions and throughout treatment
Review, explain, and process patient financial agreements and contracts
Ensure all patient financial records are complete, accurate, and maintained in compliance with organizational and regulatory standards
Coordinate purchasing activities for facility operations and departmental needs
Process purchase orders, invoices, and vendor payments in accordance with company procedures
Maintain vendor relationships and support inventory management efforts
Track operational expenses and assist leadership with budget-related reporting and oversight
Provide administrative support to the Executive Director and facility leadership team
Assist with special projects, reporting, meeting coordination, and operational initiatives
Support scheduling, communication, and organization of facility activities and events
Serve as a trusted resource for staff, patients, families, and visitors, helping resolve operational and administrative issues
Maintain patient records and business office documentation in compliance with HIPAA and regulatory requirements
Support admissions, registration, and intake processes with professionalism and accuracy
Coordinate communication between clinical, admissions, utilization review, and corporate departments
Manage general office operations, including filing, record retention, data entry, scanning, and correspondence
Maintain confidentiality and safeguard protected health information (PHI) at all times