Business Office Representative, Rehab Admin Support, FT, Days

Prisma Health•Richland, WA

2d•Onsite

About The Position

Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department. Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follows up with non-respondent patients for requests to schedule initial visits. Verifies patient benefits, educates patients on benefits and insurance coverage for provided services, calculates cost estimates, and ensures patients are aware of their financial responsibility to increase patient satisfaction. Confirms and maintains authorization for services from payors throughout the plan of care. Edits patient claims to ensure clean submission for payment. Collects payments upon delivery of care and following completion of care (via phone). Answers billing-related questions, posts payments, and discusses payment options and programs available to patients. Responds to referrals for therapy from providers, appropriately triaging based on urgency and screening referrals for the proper location and specialty of care (e.g., neuro referral to ortho rehab). Documents authorization and attaches it to all appointments. Orders supplies and submits necessary invoices for payment. Maintains office cleanliness, submits work orders for broken equipment or reports to facilities, and submits EOD deposit and accounting information. Sorts and addresses incoming mail, maintains the cash box, and trains other staff on office guidelines and procedures. Answers the phone and responds to patient voicemails, answers general questions regarding therapy and treatments, and greets incoming patients. Performs other duties as assigned.

Requirements

High School Diploma or equivalent
Two (2) years of related work experience (i.e., admissions, billing, collections, insurance and/or customer service experience).
Computer skills (i.e., word processing, spreadsheets, database, data entry)
Mathematical skills
Familiarity with medical terminology preferred

Nice To Haves

Registration and scheduling experience preferred

Responsibilities

Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient.
Schedules patients to best fill therapists' schedules allowing maximized productivity.
Moves patients' appointments/providers to optimize visit volumes in a given day.
Follows up with non-respondent patients for request to schedule initial visit.
Verifies patient benefits.
Educates patients on benefits and insurance coverage for provided services.
Calculates cost estimates.
Ensures patients are aware of financial responsibility to increase patient satisfaction.
Confirms authorization for services from payor.
Maintain authorization throughout plan of care.
Edit patient claims to ensure clean submission for payment.
Collect payments upon delivery of care and following completion of care (via phone).
Answer billing related questions.
Post payments.
Discuss payment options and programs available to patient.
Responds to referrals for therapy from providers appropriately triaging based on urgency.
Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab).
Documents authorization and attach to all appointments.
Orders supplies and submits necessary invoices for payment.
Maintains office cleanliness including submitting work orders.
Submits work orders for broken equipment or reports to facilities.
Submits EOD deposit and accounting information.
Sorts and addresses incoming mail.
Maintains cash box.
Trains other staff on office guidelines and procedures.
Answers phone and responds to patient voicemails.
Answers general questions regarding therapy and treatments.
Greets incoming patients.
Performs other duties as assigned.