Business Office Representative Clerk - Physicians Medical Center

SCA Health•New Albany, IN

3d•Onsite

About The Position

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: Clinical quality, Integrity, Service excellence, Teamwork, Accountability, Continuous improvement, Inclusion. Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits. Your ideas should inspire change. If you join our team, they will.

Requirements

High school diploma or equivalent required.
Minimum three years of experience in health care.
Ability to work independently as well as function within a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Must possess the ability to handle stress.
Must be flexible with hours and able to work whichever shift is to be covered.

Nice To Haves

Associate degree or equivalent preferred.
Minimum of one-year experience in surgery scheduling procedures preferred.

Responsibilities

Cross-train between front office positions, including Reception and Patient Registration to cover absences.
Lend clerical assistance to other teammates within the Business Office as needed.
Provide support to the facility by performing specific or various business office functions as assigned, including Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Insurance Verification, Transaction Posting, Clinical Logs, and other duties as assigned.
Schedule surgeries in the surgery template in the computer, along with pertinent information.
Handle calls from physician’s offices regarding information on scheduling patients at the surgery center, scheduling surgeries, or any calls associated with surgery scheduled.
Answer phone in a pleasant manner and deal with physician offices and patient’s needs expeditiously.
Take messages and transfer calls to other departments when necessary.
Perform pre-registration and ensure authorization is obtained from the physician’s office prior to surgery scheduled.
Complete necessary paperwork for registration and use the computer system to generate information for surgical/special procedures.
Maintain a log for cancelled appointments.
Perform various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
Maintain a clean and orderly surgery scheduling area.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility immediately, inform them of the center’s payment policies, and offer payment options if necessary.
Clearly document all insurance verification and patient calls in the patient’s account.