Business Office Patient Call Coordinator

External Brand•Austin, TX

4d•Hybrid

About The Position

Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology.
Excellent interpersonal and problem solve skills.
Ability to manage competing priorities.
Ability to align own actions with those of other team members committed to common goals.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to work in a team environment.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.

Nice To Haves

Experience working in a medical setting.
Experience working in customer service.
Bilingual English/Spanish.

Responsibilities

Works in appointments and is responsible for booking patient appointments utilizing computer system.
When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
Adheres to scheduling protocols for multiple locations and specialties.
Verifies insurance eligibility by using online resources, Medifax, etc.
Screens and directs incoming calls as needed.
Confirms in advance patient appointments.
Runs reschedule reports and books rescheduled appointments as necessary.
Ensures report is accurate and current.
Verifies scheduling accuracy of MyChart appointments.
Books follow up appointments.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Works holiday shift(s) as required by Company policy.
Runs wait list report and distributes as directed.
Performs other duties as assigned.