Business Office Manager

MBK Senior Living•Cedar Hill, UT

15d•Onsite

About The Position

The Business Office Manager (BOM) is a high-impact position responsible for overseeing and administering the community's accounting and human resources functions. They are the crucial link that ensures the functions run effectively and that all related tasks are performed in compliance with current policies, procedures, and guidelines, as well as relevant federal, state, and local regulations. The BOM is passionate about precision, integrity, and operational excellence, while embodying the MBK Principles and Core Values and cultivating a supportive and welcoming environment for our team and residents.

Requirements

High school diploma or equivalent (GED), required.
3+ years of prior supervisory or leadership experience in a similar work environment or industry, required.
Good working knowledge of HR, payroll, talent acquisition, and accounting requirements and protocols.
Must complete required background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
Valid state driver’s license and valid insurance or reliable method of transportation.
Demonstrated proficiency using Microsoft Office Suite (e.g., Word, Excel, and Outlook) and operating standard office equipment.
Must have excellent verbal and written communication skills, including the ability to speak, write, and read English, and must be comfortable explaining information to a wide audience with varying levels of understanding.
Must have the ability to make sound, independent decisions when circumstances are warranted, remain calm and effectively manage conflicts, stressful, or emergency situations.
Ability to maintain confidentiality of all sensitive information.
Must have the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
Must present a positive and professional image.
Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
Must be able to move intermittently throughout the workday, in the community, and between neighborhoods.
Ability to sit and work at a computer for prolonged periods.
Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
Ability to assist in the physical movement of residents during routine transfers or in emergency situations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.
Team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.
All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs.

Nice To Haves

College degree or several years of college coursework, preferred.
2+ years of fundamental accounting experience/knowledge, preferred.
2+ years of fundamental human resources experience/knowledge, preferred.
1+ years of fundamental recruitment or talent acquisition experience strongly preferred.

Responsibilities

Perform, administer, and oversee the community accounting functions, including but not limited to accounts receivable, collections, accounts payable, and management reports.
Oversee resident billing, collections, and vendor payments to ensure timely processing and accuracy, and maintain resident files.
Works with Corporate to facilitate seamless resident billing and payment updates.
Administer talent acquisition processes, including posting job openings, coordinating interviews, generating offer letters, and administering background checks, reference checks, employee physicals, and skills surveys.
Partner with the Regional Talent Acquisition Partner on hiring best practices, sourcing, and review of recruitment metrics.
Perform Human Resource administration, including assisting with leaves of absence and workers’ compensation cases, and maintaining employee files.
Collaborate with Department Heads to ensure the required new employee paperwork, training, and orientation are completed.
Coordinate payroll function duties, including generating management payroll reports, confirming hours worked, timely transmitting payroll information, and tracking and reporting labor discrepancies to leadership.
Manage employee benefit programs, including employee communication about plan details and eligibility requirements, and ensure timely plan enrollments.
Manage, plan, develop, organize, schedule, evaluate, and direct the front desk department, in accordance with all community policies and procedures.
Coordinate and work closely with the Executive Director, Department Heads, and Corporate Office on any community legal issues, including but not limited to subpoenas, unemployment, labor, and disability claims.
Manage long-term care insurance coordination and maintain contracts with third parties to ensure compliance, accuracy, and seamless operations.
Maintain staff roster for licensing, as required by the state, and the OSHA binder to ensure that all worker compensation claims are managed in accordance with community policy.
Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching, and recognition program utilization, in alignment with MBK principles and core values.
Perform other duties or special projects as assigned and requested by the Executive Director and/or Supervisor.
Interview, hire, train, set performance goals and timelines, monitor performance, and provide coaching for the front desk concierge team members.

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts