Business Office Manager

Senior Helpers of Keller•North Richland Hills, TX

29d•$22 - $24•Onsite

About The Position

Are you a driven professional who loves connecting with people and is ready to take your career to the next level? If you are looking to refine your operational capabilities and actively build upon your existing skills, this position is designed for you. You will report and work directly with the owners in our brand-new North Richland Hills office, serving our neighboring local communities like Keller and Hurst.

Requirements

Minimum 4 years of progressive experience in office management, healthcare administration, customer service leadership, or a fast-paced staffing/scheduling environment.
High School Diploma or equivalent required
Self-motivated, organized, entrepreneurial, and a natural connector who genuinely enjoys talking to people on the phone or through digital channels using an empathetic, positive, and problem-solving style.
Adept at reading, writing, and interpreting industry-specific documentation, state policies, procedures, and training manuals to ensure flawless compliance across office protocols.
Comfortable with Microsoft Office applications, QuickBooks, in-home care software, CRMs, and other software applications. You are eager to learn more and interested in exploring modern AI uses to optimize and run daily business operations.
Ability to successfully pass a background check and pre-employment screenings.
Must have a valid Texas driver’s license and auto insurance.

Nice To Haves

a Bachelor's degree or related secondary education is a plus.

Responsibilities

Handle incoming calls from prospects and customers with professionalism and empathy. Qualify calls and schedule the vital discovery meetings so our ownership team can conduct LIFE Profile™ assessments and finalize services. Create client welcome packets and prospective client materials.
Act as the critical link ensuring care operations run flawlessly by filling shifts promptly, minimizing disruptions, tracking missing or incorrect timesheets, and ensuring caregivers arrive on time to support our clients.
Assist with driving recruitment workflows, greeting applicants, coordinating on-boarding/new-hire packets, and running reference and background checks. Monitor employee pay rates and hours, and process/reconcile timesheets for accurate payroll delivery according to schedule.
Support monthly invoicing workflows, record incoming client payments, monitor outstanding receivables, code incoming bills, and balance accounts payable against company deadlines. Pay invoices according to their due date.
Handle all mail and documentation, track office KPIs, perform transcriptions/typing, and maintain strict physical and electronic record compliance in accordance with HIPAA, Long Term Care (LTC), VA, Medicaid, or other governmental standards.
Maintain a comprehensive understanding of our high standards by functioning as an onsite resource.