Business Office Manager

Benedictine•MO-St. Louis, MO

7d•Onsite

About The Position

The Business Office Manager is responsible for the community’s revenue cycle management processes and serves as a liaison between the community and the Support Center. This role ensures compliance with State, Federal, or County rules and regulations, as well as Benedictine policies and procedures regarding all accounts receivable processes. The manager will develop proficiency in and act as a resource for the billing system, accounting software, online payer portals, and other applications as needed. Key responsibilities include managing resident set-up, applicable charges, payers, and payer changes, as well as private pay set-up in the billing system. The role also involves performing eligibility checks, verifying insurance benefits, and providing coverage details to residents. Financial conversations and collection of down payments at referral are crucial, following the Benedictine Collection Policy. This includes ongoing billing collection for in-house residents and final bill collection upon discharge. The Business Office Manager drives the Medicaid application process for applicable residents and is responsible for census management for the community. Daily bank deposits, entry of ancillary charges, and submission of vendor invoices to Accounts Payable are also key duties. The position oversees the daily management of the Resident Trust Account (RTA) and petty cash, assists in monthly reconciliation of the RTA, and performs applicable month-end close activities. Reconciliation of Expenses to Revenue occurs monthly. The role includes completing annual Medicaid and Medicare Cost Reporting and other year-end activities, participating in monthly accounts receivable aging reviews, and assisting the centralized billing office as needed for collection activities or other follow-up items. Management of staff selection, training, development, and performance is required where applicable to maintain a professional and motivated team. The Business Office Manager promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect, and Justice by integrating them into daily activities.

Requirements

Associate’s Degree in business-related field or combination of High School Diploma and comparable experience
Two (2) or more years of Business Office Manager experience
One (1) or more years of healthcare accounts receivable and/or accounts payable experience
Accounting and general office software proficiency and use of general office equipment

Nice To Haves

One (1) year prior management experience

Responsibilities

Ensures compliance to State, Federal or County rules and regulations and Benedictine policies and procedures regarding all accounts receivable processes.
Develops proficiency and acts as a resource in the billing system, accounting software, online payer portals, and other applications, as needed.
Ensures all admissions and financial related paperwork is thoroughly completed for each admitted resident and obtains prior authorizations where applicable.
Manages resident set-up, applicable charges, payers and payer changes, and private pay set-up in billing system.
Performs eligibility checks, verifies insurance benefits, and provides coverage details to residents.
Responsible for initiating financial conversations and collecting down payments at referral following the Benedictine Collection Policy.
Drives the Medicaid application process for applicable residents.
Responsible for census management for the community.
Processes payments and performs daily bank deposits via desktop scanner, or a minimum of twice weekly if physical bank deposits are needed.
Enters ancillary charges and submits vendor invoices to Accounts Payable in accordance with corporate policies and procedures.
Oversees daily management of the Resident Trust Account (RTA) and petty cash, and assists in monthly reconciliation of the RTA.
Performs applicable month-end close activities and reconciles Expenses to Revenue on a monthly basis.
Completes annual Medicaid and Medicare Cost Reporting and other year-end activities.
Participates in monthly accounts receivable aging review and assist centralized billing office as needed for collection activities or other follow-up items.
Manages the selection, training, development and performance of assigned staff where applicable to retain a professional and motivated team.
Promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing the Mission and Core Values into the day-to-day activities of the company.